Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call routing issues

« on: March 09, 2018, 10:38:33 AM »

Looks like it may have been a Firewall issue. The person who setup the firewall had the Phone subnet attached to the LAN zone. All of the LAN rules and filters were affecting phone traffic.

Thanks for all the suggestions.

2

Mitel MiVoice Business/MCD/3300 / Re: Call routing issues

« on: March 07, 2018, 11:18:47 AM »

This is what is happening in the consol right now. We are currently experiencing the routing issues.

3

Mitel MiVoice Business/MCD/3300 / Re: Call routing issues

« on: March 05, 2018, 10:08:13 AM »

I reboot Nupoint a hour ago. I will check the ports when the problem occurs again.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Call routing issues

« on: March 05, 2018, 08:58:01 AM »

Hello,

We have been having issues lately with our phone system. Everyday or every other day we run into problems with vm not answering, the main lines aren't answering, and the teleworker phones cannot connect. When this happens, we restart the nupoint and it works again for a short time. Please help, this is very frustrating and we aren't sure how to fix it.

Our setup
3300 6.0 SP1
NuPoint 5.0.64.0
MBG 8.0.17.0