Messages

1

MiVoice Office 250/Mitel 5000 / Re: A028 Alarms

« on: October 27, 2020, 04:52:38 PM »

A few customers have had the issue lately, but it doesn't seem to be related to upgrades, but rather user config.  There is most likely one or more mailboxes  set to forward or forward/copy without an email address (or one in the fax and not in the email).  You need to go through the system box by box.

2

MiVoice Office 250/Mitel 5000 / Re: System Administration & Diagnostics - cant connect

« on: March 01, 2018, 10:00:07 AM »

We have had some issues lately with this exact problem on Win 8 and Win 10 laptops.

Sometimes we have been able to connect with a patch cable directly into the second Ethernet port on the back of the HX.  Don't know why that works sometimes when being directly on the customers network does not, but it often does.

3

MiVoice Office 250/Mitel 5000 / System saves

« on: March 01, 2018, 09:53:53 AM »

This post is to seek some info on what is your common practice in regard to system saves. 

For years our techs would do a database save to the laptop and do voicemail saves of the audiotex and MBs to the U: and then push that info to our company server for access by any of our techs.  I forget what version of software first gave the option of doing a complete save to the PC, which became our default save method. 

Well, long story short, we discovered the hard way this week after we had a flash failure at a customer site that the complete save to the PC is a complete save of the database, but no recordings.  We did manage to recover most of the audio...but it was a slow and painful process we hope never to repeat.  (Experience can be a hard teacher!)

So, what is your process for saves?  Thanks in advance for your wisdom.