Messages

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MiVoice Office 250/Mitel 5000 / Mitel 5000 Countrycode (i.e. 1-585-348-9525 vs 585-348-9525)

« on: April 13, 2022, 06:41:34 PM »

Hey everybody! 

We'd submitted a request to port a phone # into our account to our PRI phone vendor.

Something they did on the back end took all our phones our at 1 PM today - no inbound or outbound calling.

They just called, and we can now receive inbound calls (YAY!) - and we can make outbound calls... EXCEPT - we now have to dial +1. 

Meaning, to place a long distance call before, you dialed:

8 (for an outside line) + area code + number.

NOW, since they put the phone system back online, if you dial the same way:

8 (still for the outside line) + area code + number, it cuts off after the 7th digit and disconnects the line...

The tech I talked to just said, "Well just dial a 1," which works! - but means you have to dial:

8 + 1 + Area Code + Number

That means that all the long distance #s programmed into the system are no longer going to work.

The tech is insisting that something on the PHONE system changed (!*)(&$!*($) - but I'm not even sure where to look for where that leading digit is programmed.  (And I highly doubt something changed on the phone system, I'm 95% sure it's their screw-up.)

Can anybody point me in the right direction?

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Day Rings vs. Night Rings

« on: August 04, 2021, 02:31:12 PM »

Just realized I never said THANK you.  This helped tremendously, I appreciate the info!

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Day Rings vs. Night Rings

« on: December 10, 2020, 10:11:12 AM »

You're absolutely right Entry #19 [M-F] pointed to STAR 2503, which had "NONE" under the Auto Attendant, but listed the Timeout to transfer to Hunt Group 400. 

I tried pointing 19 to Hunt Group 400, but it popped up a dialogue box asking me to select an extension. (And wouldn't let me add one there.)

Instead I left 19 pointed at 2503, but updated the Auto Attendant under 2503 from "None" to the HG 400. (?)

Sorry to be so dense (and thanks for taking pity, lol).  I inherited this system and have figured out a fair piece - but get mired in this foundational stuff.  (We had a Mitel shop that set it all up eight years back, but they closed a few years ago and I wasn't given a budget to hire someone else, since I "know the phone system" ... lol.)

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Day Rings vs. Night Rings

« on: December 03, 2020, 01:13:54 PM »

AH HA, there it is!  Set the recall timer under the main line hunt group to 1, the main line does 1/2 a ring them blammo, right to the auto attendant. THANK YOU, that was making me nuts, appreciate the help.

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Day Rings vs. Night Rings

« on: December 02, 2020, 09:56:15 AM »

Bump.  Anybody? Appreciate the help!

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MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Day Rings vs. Night Rings

« on: December 01, 2020, 01:17:46 PM »

The CO trunk group says calls to the main line during the day sends calls to routing table 3, and night calls to call routing table 4.

Routing table 3 sends daytime calls to Voice Processor App 2507, and night calls to Voice Processor App 2505.  I don't see any options to changing ring # or delay timers...

7

MiVoice Office 250/Mitel 5000 / Mitel 5000 Day Rings vs. Night Rings

« on: December 01, 2020, 11:24:50 AM »

We have a Mitel 5000 (6.2.2.13).  We have one Voice Processor > Device > Application set up for Day Time (STAR) and one for Night Time (Call Routing Announcement).  When folks call during the day, the main line rings 4x before transferring to the auto-attendant.  When folks call during the evening, the main line goes directly to the auto-attendant.  We'd like the main line (day and night) to ALWAYS go directly to the auto-attendant, and I can't for the life of me find the setting... Any help is appreciated!

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MiVoice Office 250/Mitel 5000 / Re: Wiping 5448 Button (Or where to see the programming in the Mitel DB)

« on: February 27, 2018, 07:44:57 PM »

Hey TE - You are an officer and a gentleman.  I'd clicked 397 > Selected the button > then typed 383 instead of 382... changing the key from a /PKM/DSS Key to a Station Speed Dial key... and I couldn't figure out how to change it back (to program it with an internal extension) without going through the phone system, your answer got be back on the right track and we're golden now.  THANK YOU!!!

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MiVoice Office 250/Mitel 5000 / Re: Wiping 5448 Button (Or where to see the programming in the Mitel DB)

« on: February 27, 2018, 07:26:27 AM »

 alternatively, if anybody knows just how to factory reset the 5448 I'm happy to reprogram the buttons!

10

MiVoice Office 250/Mitel 5000 / Wiping 5448 Button (Or where to see the programming in the Mitel DB)

« on: February 26, 2018, 10:10:37 PM »

Our reception desk uses a 5340 phone with the 5448 sidecar.  The 5448 has 48 programmable keys.  The key programming was well out of date so tonight I stayed late and got it all up to snuff again - except that on two of the keys, instead of programming an extension or a speed dial, I somehow ... actually, I don't even know what I did.

For one of the buttons, I was trying to assign it a station speed dial.  The CORRECT process is Feature Code Button > 397 > Press button to program > 382 > Select the correct station speed dial.

I *think* what I did is Feature Code Button > 397 > Press button to program > 383 > Create station speed dial and somehow assign it to this key. Because of that, I've now associated the extension and the feature code. (?)

Really, all I want to do is program an extension to the button - but it won't let me use the normal methods - and because it's the reception desk I can't figure out how to get to it through the DB programming either.

Anybody have any ideas?

THANKS!