Messages

1

Mitel Software Applications / How to set day/night mailbox for one extension on nupoint?

« on: July 12, 2011, 10:28:32 PM »

I search on internet, in can work on embedded voice mail, but i use the same way to program on nupoint vm, when 3300 change to night service, user call still going to day mailbox. is it programmable on nupoint VM? thank you.

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DID = 1000
Console DN = 1000
Phantom Key Appearance = 1001 (for Mailbox and lamp)
Nametag Huntgroup = *1001
Mailbox for night messages = 1001
Message notification for Night MB = (Key programmed as needed)
Call rerouting for 1000 = Day(none), Night (*1001)

Call flow Day:
Caller dials into 1000
Call rings Console and is answered
If unanswered, call routes to the voicemail autoattendant.

Call Flow Night:
Caller dials into 1000
Call routes to Nametag Huntgroup *1001
Call routes to voicemail (Quick message for mailbox 1001)
Mailbox 1001 answers and takes message
Message lamps are turned on where programmed.

2

Mitel Software Applications / Re: No Voice on Teleworker using SonicWALL

« on: January 26, 2011, 08:49:08 PM »

tested, but not sure what going wrong.
Cap screen FYR.
  <<Chakara removed link - virus infected>>

3

Mitel Software Applications / No Voice on Teleworker using SonicWALL

« on: January 26, 2011, 12:04:09 PM »

I set up my TW was in connected state, if I use TW mode's phone call other phone, the phone will ringing,after i pickup the phone, both way is no voice.

is the MAS must pleace in DMZ when i use teleworker? as I watch the TW guideline.
What different between a server in DMZ and forward all port to server's ip ?
how to check MSL was in server-only mode or server-gateway mode?
my firewall is sonicwall 3060.

Thank you very much.

4

Mitel Software Applications / Re: MSL network setting problem

« on: January 26, 2011, 06:28:01 AM »

This is my Network card problem, solved, thanks all. 

5

Mitel Software Applications / Re: uca, mbg, awc, nupoint what port neet to open in firewall?

« on: January 26, 2011, 06:25:21 AM »

HI abonabeel,
what ports did you opened ? you can watch engineering guidelines there have a list of port, also i afraid i missing some port not open, i temporary open all port for the test. 

Now,i hava another problem, my TW was in connected state, if I use TW mode's phone call other phone, the phone will ring, but both way is no voice. i trapped in this state.

is the MAS must pleace in DMZ?
What different between a server in DMZ and direct all port to server's ip ?
my firewall is sonicwall 3060.

6

Mitel Software Applications / Re: uca, mbg, awc, nupoint what port neet to open in firewall?

« on: January 06, 2011, 12:57:09 PM »

also have a question to set DNS for UCA,
i should use internal IP

UCA.mycompany.com  = 192.168.1.26

or
use external ip
UCA.mycompany.com = 12.245.223.68

if i have also have mas server ,the external ip can i use same as UCA, like

mas.mycompany.com = 12.245.223.68

thank you very much.

7

Mitel Software Applications / MSL network setting problem

« on: January 06, 2011, 06:16:26 AM »

I have a problem about the server,  I try to change my network setting on system console, the system show the follow error,
“no Ethernet adapters found which a compatible with this version of MAS base”

The server only setup with MSL and UCA , it was work before.

I have two Server. Model is IBM M3650 M3, one was install MAS, another was install MSL with UCA, the MAS is work pretty good, and Server’s NIC card is embedded, it was work before, can I only reinstall the MSL or NIC card's driver and keep the UCA setting? Or any suggestion? Thank you!

8

Mitel Software Applications / Re: uca, mbg, awc, nupoint what port neet to open in firewall?

« on: January 06, 2011, 01:48:32 AM »

thanks for your help.

1, I find the awc menu, internet ip 1( port 80,443) --> server1 (192,168.1.25), internet 2 port 4443 --> server1(192.168.1.25), but i don't know what is the purpose to user 2 internet ip, can it work in one internet ip? like internet ip 1(port 80,443,4443) --- server1 (192.168.1.25).
also i realy can't find UCA port setting, Can you give me some suggestion.

2, i got a Approved certificate in MAS certificate management, Did i have to open a port for getting certificate?

3, Why the AWC ip need higher? coz i am alredy set it and send send to coustomer site.

Thanks again.

9

Mitel Software Applications / uca, mbg, awc, nupoint what port neet to open in firewall?

« on: January 05, 2011, 07:30:41 AM »

I set up a server1 for mas(AWC,MBG[teleworker],nupoint), server2 for UCA, they have been pleace in same subnet with 3300 and behind the firewall.
Q1, if i need to provide those service to internet user, witch port i need to open on firewall ? i alredy open 443 for AWC.
Q2, i try to use UCA outside the office, when i setup it teleworker mode, the uca alway say failed to get certificate. Am i missing some port to open? or some setting is worng?
Q3, If i need to make this service work , as i see in mitel docs, i need 2 true static ip for them, can i only provide one ip to make them work?

Thank you.