Messages

1

Mitel MiVoice Business/MCD/3300 / Faxing outbound failing TA7102 ATA

« on: April 15, 2021, 09:49:20 AM »

We have a customer site with the following setup:

Mitel TA7102 ATA(fax)> Registers to Mitel MiVB MXE3> SIP trunks through Mitel MBG.

The site has 2 ATA's for fax machines. If you call inbound to the ATA's, you get fax tones. Both of the fax machines can talk to each other via the DID numbers. But if you try to fax outbound to anywhere, the machine gets a busy signal.

All the phones can make and receive calls no problem. I can't find any settings for T38 other than the ATA and the COS in the MiVB. does any one have any ideas?

2

Mitel MiVoice Business/MCD/3300 / Hot Desk ACD can't logout during call

« on: February 15, 2018, 10:55:06 AM »

We have a number of users that want to be able to logout of their ACD group while on a call.

Our system is setup with Hot Desk users that are ACD agent. Had to do it that way when we installed the new 6940 phones for several of our ACD managers.

The solution right now is to have the Agent activate their Make Busy keys and logout after the call is finished.

Is there a better way for an agent to leave the queue under a Hot Desk ACD profile? The idea is for the agents to be able to leave the queue at closing time and have any remaining calls kicked over to our auto attendant.