Messages

1

MiVoice Office 250/Mitel 5000 / Re: Call divert query

« on: February 16, 2018, 05:31:31 AM »

Hi both,

Thanks for your replies and helpful information. DND ON, you are correct that the second CRA is being used to display names (in this case Payroll as the calls are payroll queries).

I think my lesson learnt here is to not take the information reported as correct!

Although the calls are going out to the persons cell phone it isn't' via the route I was told. I was advised that the callers were pressing option 2 on the CRA and getting through so I had followed that call flow however it turns out that Payroll queries are actually option 3, I hadn't check that the option was correct! Following the call flow for this leads to another CRA which has digit translations that point to two different phantom extensions (which in turn forward calls to two different cell phone numbers), now all I need to do is find out where the calls should be going then I can correct.

Thanks again for your help

2

MiVoice Office 250/Mitel 5000 / Call divert query

« on: February 15, 2018, 05:12:37 AM »

Hi,

Firstly I am fairly new to Mitel systems so may be missing something obvious but I'm hoping someone can point me in the right direction.

We have a Mitel phone system setup with various applications that route calls to various hunt groups, the main incoming number points to an application on 2510, the digit translation for this then goes to application 2531, this doesn't have digit translation, just a timeout to hunt group 1004, this has one member of a phone extension list P0004 which in turn has two phone extensions associated. As far as I can tell neither of these extensions have any call forwards setup, just a forwarding path for voicemail however I am getting complaints that one of their managers is receiving calls via option 2 on their cell phone when they shouldn't be and I can't seem to locate why.

I did find a phantom extension (1051) that does have this persons cell phone under forward information but I can't see where this is linked.

Is there a way to determine where a phantom extension is used or is there something I'm missing that might explain why the calls are ending up at the managers cell phone?

Thanks
James