Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Silent Panic button

« on: February 08, 2018, 03:25:51 PM »

Whole story:  We are a county, and 911 dispatch has phones in their office on our Mitel system. The other departments ie: Clerk, treasurer, Attorneys, Commissioners.., want a single panic button that dials the dispatch extension where dispatch can listen to the incident without notifying an intruder that they have called for help. A single call button with one way audio.
I'm reaching a point where I think the Mitel system just can't perform this action.

2

Mitel MiVoice Business/MCD/3300 / Re: Silent Panic button

« on: February 05, 2018, 11:14:33 AM »

The poster is an IT person that has no concept of telecom verbage . Thus the Mitel tech refer

You are correct.... but I have reached out to our provider.  They are less helpful then the knowledge I already have. I may not know the verbage but I do understand a good fair amount. Thanks for your suggestion but no thanks. I've tried that. That is why I am reaching out here.
If my idea won't work just say so, it will cut me the leg work. Actually I wouldn't be surprised if my idea make zero sense at all. But I am open for any ideas. If is just isn't possible at all let me know. But I'm gonna look August's an sarond's suggestions. Thank you guys!

3

Mitel MiVoice Business/MCD/3300 / Re: Silent Panic button

« on: February 02, 2018, 04:09:56 PM »

So basically In a nut shell I want to create what causes other people problems. One way audio, and No ring tone. (Without breaking my Firewall.)

4

Mitel MiVoice Business/MCD/3300 / Silent Panic button

« on: February 02, 2018, 12:43:07 PM »

I'm trying to implement a one button silent panic button. We currently have in place a two button option the "Quiet" Headset button and the a second button to call for an emergency. I want to merge the two. Basically to be able to call dispatch and they can listen in to the situation, but the user is unable to hear dispatch. In case of a active hostile.
I have tried a speed dial that activates the headset but this is not possible because it is a multi line feature.
Option I'm currently looking into would to implement an Cisco ATA to remove the ringback, then active the headset option later. If there is a way to remove a ring back in Mitel on one extension that would be nice also.
Can the headset option be put in place through any groups or speed dials or another way by pauses?

5

Mitel MiVoice Business/MCD/3300 / Re: Silent emergency alarm

« on: January 30, 2018, 11:11:39 PM »

There's a thought. 
How about a system speed dial code that dials the headset feature code, pauses a sec, then dials a special hunt group?

Ralph

I know this thread is way old. But I’m hoping for a reply. is this speed dial option possible? I’m running into troubles and I saw an article that said you can’t pause a multi line feature code.