Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Extract users list with DID

« on: February 12, 2020, 05:17:53 AM »

Export the DID list

2

Mitel Software Applications / Re: How do I route inbound calls based on ANI to a particular agent

« on: December 30, 2019, 06:56:13 AM »

Sounds complicated on the face of it, but its actually quite simple. Just requires quite a bit of config.

You also need to consider where the call goes when that agent isn't logged in and also maintenance of the "lookup" list for when agents leave the company.

3

Mitel Software Applications / Re: Call Recording with Hot Desk users

« on: December 17, 2019, 05:45:02 AM »

Are your new devices (69xx) showing as devices on the SRC?

4

Mitel MiVoice Business/MCD/3300 / Re: Phone KEY Programming Issue

« on: October 31, 2019, 10:23:24 AM »

Do they all have the same COS?

5

Mitel MiVoice Business/MCD/3300 / Re: Dynamic CPN Substitution dependant on state being called

« on: October 31, 2019, 04:34:23 AM »

I'd reckon you could achieve this using ARS and multiple SIP peer profiles with differing default CPN's.

i.e.
Dial xxxx (California) use route 1
Route 1 uses SIP peer profile 1

Dial yyyy (Florida) use route 10
Route 10 uses SIP peer profile 10

6

Mitel Software Applications / Re: Web Ignite Dashboard - restrict editing

« on: October 31, 2019, 04:26:16 AM »

I also cannot find a way to do this.

I'd also like to be able to build a dashboard and share it... or even create an agent view by agent group, but doesnt look like there is a way.

7

Mitel Software Applications / Re: Contact Center Client - Agent Group Presence for multiple groups

« on: October 31, 2019, 04:25:16 AM »

You would have to use separate windows, can't see any other way of doing it.  Ofcourse, you dont need to have all of the columns in each window... hide the unnecessary colums to save some space.

8

Mitel MiVoice Business/MCD/3300 / Re: User and Services Configuration - phone missing from multiple users

« on: October 23, 2019, 03:46:59 AM »

Do you have more than 1 user gateway?

9

Mitel Software Applications / Web Ignite Dashboards

« on: October 21, 2019, 05:04:54 AM »

I think I already know the answer to this, but I'll ask anyway as hopefully I am wrong...

Is there a way of sharing a saved dashboard?  i.e. the same process as creating a shared profile in contact center client.

Is it possible to select an agent dashboard view based on agent group? or is it a case of selecting all of the individual agents manually? 

10

Mitel Software Applications / Re: IVR through YourSiteExplorer Question

« on: September 20, 2019, 03:35:45 AM »

On the IVR menu, option 3, i'm assuming you have a transfer action.  Does the failure point have an action configured to replay the menu options?  Or is it just randomly doing this?

Are you able to post a screenshot of the workflow?

11

Mitel Software Applications / Re: IVR through YourSiteExplorer Question

« on: September 18, 2019, 09:22:41 AM »

The system speedcall has an option to override toll control, have you tried that?

12

Mitel Software Applications / Re: Callflow from Nupoint to MiCC IVR

« on: September 18, 2019, 09:20:23 AM »

Why does the call have to route through NuPoint? 

13

Mitel Software Applications / Re: IVR through YourSiteExplorer Question

« on: September 11, 2019, 10:28:45 AM »

Create a hunt group in Yoursite Explorer, add the 2 x IVR ports to the group.  Then assign the workflow to the hunt group.

This will only increase your 1 at at time... to 2 at a time.  After that, you need more ports which means more licencing costs.

14

Mitel Software Applications / Re: MiCC - IVR port setup

« on: September 11, 2019, 06:02:45 AM »

Correct, calls that hit a port on the same controller as the hunt group are reported. The next call hits a port on the other controller and isn't reported.

15

Mitel Software Applications / Re: IVR through YourSiteExplorer Question

« on: September 11, 2019, 06:00:55 AM »

How many licences does the customer have for IVR Ports?