Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call Forwarding to Hunt Group/Voice Mail

« on: October 05, 2020, 11:44:01 AM »

Thank you for your help.

I think I may have a Voice Mail issue or a VM Port issue as when I dial the Hunt Group VM I get a recorded message but if I set the 1st/2nd Alts it passes it to, possibly, an old Auto Attendant message that loops around.

I go with the Call Forwarding.

Many thanks

2

Mitel MiVoice Business/MCD/3300 / Call Forwarding to Hunt Group/Voice Mail

« on: October 05, 2020, 08:19:20 AM »

Hello,

I'm having a serious brain fart moment and can't seem to setup something I though I had done previously. I have a department of 3 users each with a Mitel 5330e, only one of them is working in the office but has a lot of meetings so isn't always around. None of the phones are set to forward.

What I wanted to do was have the phones setup to divert to the Hunt Group if not answered, which I managed on the Routing 1st Alternative. If they then we're still not picked up I wanted it to jump to the Voice Mail of the Hunt Group. I have the Voice Mail on the Hunt Group but can not manage to get it to divert to it. If I call the Hunt Group number it diverts to Voice Mail after 6 rings. I've tried 1st Alt and 2nd Alt on the Hunt Group/Voice Mail but can not get it to work. (Ext - Hunt - VM)

I may be going about this completely the wrong way. Any help/direction much appreciated.

3

Mitel MiVoice Business/MCD/3300 / Silent Monitoring

« on: November 03, 2017, 11:09:32 AM »

Hi Guys,

Hopefully a simple question . . . I have setup Silent Monitoring for two ACD Supervisors so they can listen to the calls of ACD Agents for training purposes. We have tested it and can listen in on outgoing calls but on any incoming calls it is not allowing us to listen and sits there saying waiting. Have I missed something really obvious?

I have the Supervisors on COS10 and Agents on COS11 with the below settings for Silent Monitoring

ACD Silent Monitor Accept   Yes   
ACD Silent Monitor Allowed   Yes   
ACD Silent Monitor Notification   No