Messages

1

Mitel Software Applications / Re: MiContact Center v8 - Live Chat - Connection appears to be slowing down

« on: March 14, 2018, 04:22:19 AM »

Hello acloghesy,

 I cannot determine exactly what's happening. But can provide u with few steps of troubleshooting
1, Check if you have any Alarms in MiCC . If so, Try to find a Knowledge base article for that Alarm.
2, Check if this is happening even after disabling firewall on server and client.
3, Is this is restricted to certain agents ? If so, how are they different .

I hope this steps will help you to narrow down your issue .

Thanks .

2

Mitel Software Applications / Re: MiCC Gmail

« on: March 14, 2018, 04:11:41 AM »

Hello,
You can definitely configure MiCC with Gmail (Assuming you have Multimedia License) . Go through the below link

http://micc.mitel.com/kb/KnowledgebaseArticle51960.aspx

And to test SMTP settings using TELNET . Refer to the below link

http://micc.mitel.com/kb/KnowledgebaseArticle52275.aspx

Thanks

3

Mitel Software Applications / Re: 8.1 Contact Center Client running on Windows 10

« on: March 14, 2018, 04:02:44 AM »

Hello,
If this is happening with Multiple clients, Please gothrough the below link

http://micc.mitel.com/kb/KnowledgebaseArticle52494.aspx

If not, it is just restricted to one PC . I would recommend you to check the Server and client release and try repairing client software's using setup file . And update .net framework.
.
Thank you..