Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call Forwarding Always

« on: December 02, 2019, 11:45:18 AM »

Gotcha. So change ACD to CHG, then for those that need forward to mobile setup PRG.

I personally can't answer about metrics being important or not so will find that out as sounds like that will be the deciding factor. I'm getting pricing for MiCollab too anyway as if we have to 'break' the current setup only to bring in MiCollab may as well not break anything in the first place. Plus the guys are taking their deskphones home with them!!

Thanks for your replies.

2

Mitel MiVoice Business/MCD/3300 / Re: Call Forwarding Always

« on: December 02, 2019, 09:01:43 AM »

Yes that's what we're trying: blue Superkey > Call Forwarding > Always > destination no.

I did think it was ACD 'interfering' because as I say it does work from internal extensions. I assume setting it administratively suffers the same? We can't do that anyway as we have a restricted access via the hosting providers portal.

Is there absolutely no way around this? We have a requirement for 100% phone coverage so the idea is that if somebody walks away from their desk for whatever reason, they'd put Call Forwarding on (we setup a softkey for this) so they can answer it on the mobile. At the moment if that happens somebody else has to pickup their phone if they're next in line and a call comes in. Then if and only if everyone is logged out, ACD diverts to a pre-set mobile which has to be changed manually depending on who's covering.

We don't expose DIDs to the outside people.

Yes I know it's archaic and I know MiCollab would be the answer but not an easy option due to price. I'm aiming for that in the future, and the free option above is kind of proof of concept.

3

Mitel MiVoice Business/MCD/3300 / Call Forwarding Always

« on: December 02, 2019, 06:46:11 AM »

Hi,

We use 5324 phones with a hosted system. When we setup and turn on call forwarding (at the phone) it does it automatically if internal extensions ring, but if an external call comes in we get a prompt on the screen asking if we want to forward it.

How can we bypass this prompt so all calls are automatically forwarded? We are definitely using 'ALWAYS' option - I tried setting them all to the same but it still prompts.

We do use an ACD group; whoever last answered the phone goes to the bottom of the list for answering the next call.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Re: User block lists

« on: October 22, 2017, 02:00:04 PM »

Hey,

I mean if I wanted to block a mobile, or another (internal) DDI from ringing me. Basically I can go into my mobile, settings > phone > block list > add any number I want and my phone doesn't ring if those numbers ring me (goes straight to voicemail).

Thanks

5

Mitel MiVoice Business/MCD/3300 / User block lists

« on: October 21, 2017, 05:46:58 AM »

Hey,

We have 2 sites, each with a 3300 in (clustered).

Does anything exist where each user can maintain their own block list like they can on their mobile, for both external and internal numbers?

Thanks