Messages

1

Mitel MiVoice Business/MCD/3300 / Calls getting stuck on hold

« on: June 06, 2018, 01:18:39 AM »

I've been working at this one for a while with Mitel support to no avail, not sure if anybody's had something similar. Users at a specific site (running over an ADSL / PPPoE connection) have issues when transferring calls, or retrieving them from hold. This site is able to route directly to the MiVB and SIP server so no teleworker in use currently.

If they attempt to transfer a call, then press 'Back to Held' to return to the call, the caller will remain stuck on hold even though the call appears active on their screen. They then cannot reconnect to the call at all, however the call will end if they hang up the handset.

A similar thing will happen if they go through with the transfer by pressing the 'Transfer' button on their phone, except the call just gets stuck on the destination phone instead. If they process the transfer by hanging up the handset instead of pressing 'Transfer', the call will go through successfully and the destination phone is connected to the caller.

The call will get stuck even if they put it on hold and then attempt to take it off hold normally.

The above issues all occur 90% of the time, however it sometimes will work.

This issue only seems to occur over PPPoE connections, so I'm wondering if it may be MTU related due to the extra overhead on packets. Is there a way to reduce the MTU on the Mitel handsets themselves?

Any help would be appreciated.

Thanks.

2

Mitel MiVoice Business/MCD/3300 / Re: Incoming caller ID number matching to name

« on: March 18, 2018, 09:51:03 PM »

Thanks for the replies - I've been working with Mitel support on this and the 0~xxxxx format (with 0 being the leading digit to dial out) seems to be correct for SIP as well.

We're having another problem now where the format of our incoming caller IDs is different to the way they are dialled (country code is included on the incoming CID) meaning they can't be alpha tagged properly. Have spent a couple of hours with support trying to get Inward Dialling Modification working to fix this so the fun continues.

3

Mitel MiVoice Business/MCD/3300 / Incoming caller ID number matching to name

« on: March 05, 2018, 11:25:59 PM »

Hi guys,

Just wondering if anybody knows of a way to get a Mitel system (MiVB and MiCollab) to somehow match an incoming caller ID number and display a corresponding name for the caller on the sets or MiCollab client?

This is for incoming calls via a SIP trunk.

I've tried adding a contact to the phone with the caller number, but it doesn't display the name on the screen when that number calls.

Thanks.

4

Mitel MiVoice Business/MCD/3300 / Re: Distributing calls between ring groups

« on: February 20, 2018, 01:03:31 AM »

Thanks acejavelin, I'll have a play with phantom extensions and see how I go.

5

Mitel MiVoice Business/MCD/3300 / Re: Distributing calls between ring groups

« on: February 19, 2018, 03:51:38 AM »

Thanks for the reply.

I've worked out that much to get the overflow working, the main problem is having the incoming calls evenly distributed among the groups when they come in, instead of ringing to the same group first all the time.

6

Mitel MiVoice Business/MCD/3300 / Distributing calls between ring groups

« on: February 19, 2018, 02:43:57 AM »

I've had an interesting request from a client and I'm not quite sure how to configure this in their Mitel system, hoping somebody can help:
- Client has 4 groups / teams
- They want the incoming calls to be distributed to each team in a circular fashion
- If the team does not answer in time, the call should move on to the next team

I've had a go at configuring this, however MiVB doesn't allow you to add a ring group into a hunt group, or add a ring group into a ring group, or add a multicall line into a ring group.

As an added bonus, they're on a very old version which doesn't have circular cascade ring groups yet, so if the solution doesn't require this then even better.

Any ideas on how to configure this?

Thanks.

7

Mitel Software Applications / Re: MiCollab not changing Group Presence

« on: October 23, 2017, 05:37:33 AM »

I've fixed it! After some research I was pointed to the 'PBX Nodes' tab under the MiCollab Client Service Configuration, and found that I was getting 'Synchronization failed' under there.

I went into the Network Element under Users and Services, updated the password for my MiVB server, performed a synchronization and now it's working as expected.

8

Mitel Software Applications / Re: Micollab app - No Configuration, Softphone off

« on: October 23, 2017, 05:03:49 AM »

Is the Softphone extension linked under the user in Users and Services? Needs the Device Type as UC Endpoint and the deployment profile needs to be selected there as well before you deploy.

9

Mitel Software Applications / Re: MiCollab not changing Group Presence

« on: October 23, 2017, 02:33:57 AM »

I have changed the states in the MiCollab client and configured different destinations for In Office, Out of Office etc. however it does not change the destination when set.

I have not configured a Personal Presence key on the desk phone, will take a look at this.

To clarify, this is in a MiCollab v8 installation so the client is web based, and I am also testing from the Android app.

One thing I've noticed is that there looks to be something configured under the Call Forwarding Profile in the MiVB when the state is changed, however I can only see this working if the phones are all configured as service level Full, which defeats the purpose of having Multi-Device Users under the UCC license :/

10

Mitel Software Applications / MiCollab not changing Group Presence

« on: October 19, 2017, 10:45:03 PM »

MiCollab noob here, just stumbling my way through this setup so any help would be appreciated.

I've got all of my users set up through MiCollab OK and have tried adding a couple of phones for each user (desk phone and softphone).

Regardless of what I set in the 'status' options on the MiCollab client (eg. send to Desk Phone / sent to SoftPhone) it always rings all phones in their MDUG.

Should MiCollab be changing the Group Presence states for each phone in the MDUG when a status is selected? Why wouldn't this be happening?

Currently they are all set to 'Present' at all times. I have enabled the Group Presence options in CoS for all phones in the MDUG.

Thanks!

11

Mitel Software Applications / Re: NuPoint Mailbox - not going to Call Director

« on: October 16, 2017, 10:26:44 PM »

Hi bboopeep, how did you get around the 'maximum number of 3300 has been reached' error? I'm getting the same thing currently.

Edit: Never mind, fixed this by going into the 'Duplicate' section and copying the active configuration to the offline configuration.