Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ring Groups configuration

« on: October 16, 2017, 05:27:55 AM »

Hi

I managed to use the speed call option to overflow calls to a mobile , which satisfies our requirements.

Thanks for your assistance

2

Mitel MiVoice Business/MCD/3300 / Re: Ring Groups configuration

« on: October 09, 2017, 12:55:21 PM »

Thanks for the reply.

I configured the ring groups as you suggested and the setup works as intended.

I will have a go at the speed call to mobile next - just looking into how this is done.

A further query - Is possible to set call forwarding on a ring group number?  i.e. if no answer on last ring group, can this number be programmed to forward to a mobile.

Reason I ask - if the users wish to change the mobile number that the call eventually ends up at - can they login into a phone (We have 5340e) with the ring group pilot number and set call forward to their preferred mobile number?

Thanks

3

Mitel MiVoice Business/MCD/3300 / Ring Groups configuration

« on: October 09, 2017, 08:08:18 AM »

Hi

We currently have a Ring Group with 4 members, it is set as 'Ring All'.

Is it possible to mix 'ring all' with 'terminal ring', i.e

Ring both Member 1 & Member 2
If no answer then Ring Member 3
If no answer the Ring Member 4

Additionally, if no answer with Member 4, forward the call to a mobile.
And can the users amend the mobile number themselves when required?

Any assistance with what can be achieved in this scenario would be appreciated

Thanks