Messages

1

Mitel MiVoice Business/MCD/3300 / Make outgoing caller ID private

« on: May 16, 2018, 10:22:03 PM »

Hi all,

We recently went to SIP and now our numbers are displaying on external calls.

I resolved this by adding the cpn substitution ranges and masking all as our main reception number but I've now been asked to make everyone come up as private.

What settings must be used for this? We are running MiVoice business. 3300 and MiVoice business express.

Thank you.

2

Mitel Software Applications / Re: MiCollab softphone issues (iOS)

« on: October 11, 2017, 04:17:22 AM »

Thanks for the help. More comments are welcome about the app not working correctly if you have any similar experiences or suggestions. Cheers!


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3

Mitel Software Applications / Re: MiCollab softphone issues (iOS)

« on: October 11, 2017, 04:16:37 AM »

So it turned out to not be network or dns issues after all.

I decided to try an android device with the MiCollab app and it started instantly working!

The android app is up to version 8 and we are running mivoice business and business express 8.

The iPhone app is only on version 7.

I’m hoping that once Mitel gets an upgraded app for iPhones that this feature works for us.

The only issues that we had with the android app is that it wouldn’t allow us to register the softphone with TLS. I had to make a profile with UDP to get it working.


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4

Mitel Software Applications / Re: MiCollab softphone issues (iOS)

« on: October 03, 2017, 05:16:41 PM »

We aren't blocking anything internally via the firewall.

We have checked that all required ports are open.

The technician that setup the MBG set it up in custom mode so we are fairly stumped as to whats happening. I can try and get some logs out and post the results.

5

Mitel Software Applications / MiCollab softphone issues (iOS)

« on: October 03, 2017, 04:30:59 AM »

Hello,

We have recently had a MiTel Business solution installed at our school.

We use MiVoice business and MiVoice business express.

The issues that we having at the moment is that we are able to use the iPhone app to make calls on 4g with teleworker enabled and softphone enabled but when we switch to our wifi the phone will ring, the other person will answer but my phone will still ring.

If we turn teleworker off and make a call on the wifi then the call will work.

I know I haven't provided much information about our environment but this is all the information that i have on hand.

Server version: 8.0.0.41
iOS app version: 7.3.108 (Build: 116)

Any suggestions would be greatly appreciated.