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Mitel Software Applications / Re: Mitel and Salesforce integration
« on: September 18, 2017, 07:44:04 PM »
Hi, iggypops!
Our office has also been looking for a way to connect Salesforce and Mitel for some time. We've searched through Google results (the reason how I found this thread) and we asked other companies/network for recommendations. But we settled with a 3rd party software.
So far, it has been great for us. Our favorite features are the caller ID (screen pop) that show relevant customer info and the call analytics dashboard that enables our teams to assess/tweak our performance.
Our office has also been looking for a way to connect Salesforce and Mitel for some time. We've searched through Google results (the reason how I found this thread) and we asked other companies/network for recommendations. But we settled with a 3rd party software.
So far, it has been great for us. Our favorite features are the caller ID (screen pop) that show relevant customer info and the call analytics dashboard that enables our teams to assess/tweak our performance.