Messages

1

Mitel Software Applications / Re: Interflow shows 0 calls

« on: September 15, 2017, 12:48:42 PM »

Hi ZuluAlpha, thanks for your reply....

Yes the interflow is working, I am getting transferred out to the toll free number.
I am looking in the CCC at Queue Now, Intrfl column. I see the call in Contacts Wtg but Intntrfl stays at 0 when I get transfered.
I'm also running Queue Performance by Day of Week, I see ACD Calls offered and ACD Calls Handled but 0 for Calls interflowed.
I also checked Queue Interflow Spectrum by Period, it's all at o

2

Mitel Software Applications / Interflow shows 0 calls

« on: September 14, 2017, 03:53:53 PM »

Hi all!
I've setup a queue with an interflow to a Speed Call that forwards the call outside the system. We want to do so immediately but keep track of how many calls go there.
The Interflowed shows zero calls in the reports and Contact Center Client.
The CCMWeb reports guide says: "If your interflow statistic is zero, you probably did not program the telephone system with an interflow value."

Newbie Where do I set this up?
Thank you so much for your help!