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Mitel MiVoice Business/MCD/3300 / How to change extension configuration
« on: September 02, 2017, 05:49:42 PM »
Mitel Phone System:
Mitel Communications Director 6.0 SP3
Active software load: 12.0.3.15
There is an internal extension, 4357, on our Mitel phone system where I have found under
Call Rerouting two Class of Service values assigned to it – 41 (Call Rerouting – Day), 42 (Call Rerouting – Night 1 + Night 2).
I dug through these Class of Service values and didn't find what I was looking for.
For the night/off-hours (Night 1+Night 2), I know the extension forwards to an external phone number (my cell phone). Being unfamiliar with Mitel, is this enough information for someone to tell me where I can find where to adjust the number?
Extra credit - During the day (Monday - Friday, 9am-6pm)I know the behavior of the extension is programmed to go to voicemail if the extension is not answered. I would like to extend the hours to 6am-6pm. Based on what I have provided, can anyone tell me where I would find where to make adjustments to this behavior?
Mitel Communications Director 6.0 SP3
Active software load: 12.0.3.15
There is an internal extension, 4357, on our Mitel phone system where I have found under
Call Rerouting two Class of Service values assigned to it – 41 (Call Rerouting – Day), 42 (Call Rerouting – Night 1 + Night 2).
I dug through these Class of Service values and didn't find what I was looking for.
For the night/off-hours (Night 1+Night 2), I know the extension forwards to an external phone number (my cell phone). Being unfamiliar with Mitel, is this enough information for someone to tell me where I can find where to adjust the number?
Extra credit - During the day (Monday - Friday, 9am-6pm)I know the behavior of the extension is programmed to go to voicemail if the extension is not answered. I would like to extend the hours to 6am-6pm. Based on what I have provided, can anyone tell me where I would find where to make adjustments to this behavior?