Messages

1

Mitel Software Applications / "Problem accessing the Teleworker Database"

« on: February 13, 2020, 05:58:28 PM »

Hello,

MiCollab 7.3.0.30, MSL 10.5.17

Just noticed on one user, after attempting to open their properties form 'Users and Services', I receive the "Error fetching the user data. There was a problem accessing the Teleworker database." I can pull up the user config from the MBG blade just fine.

I noticed an older post about this from 2015 that recommended removing and readding the user. Is that the only solution or does anyone have experience with another?

Thanks,

2

Mitel Software Applications / Re: MiVoice Call Recorder (Oaisys)

« on: July 26, 2019, 11:29:08 AM »

You rock!!! Thank you!!

3

Mitel Software Applications / MiVoice Call Recorder (Oaisys)

« on: July 25, 2019, 04:07:12 PM »

Good Afternoon,

We are running MiVoice Call Recorder (9.1.1411). Has anyone seen a location for auditing user logins, or exporting data to excel from various sections within the admin location? I cannot locate either, I might be blind ....

Thanks,

4

Mitel Software Applications / Re: MiCollab Web Client single audible beep from PC for incoming calls

« on: July 03, 2019, 12:34:26 PM »

We're on 7.3 right now. I'll be pushing to 8.x later this month/next month. The options we have available are in the screen attachment. The (click) sound is horrible, and it's the same across all our PC's.

5

Mitel Software Applications / MiCollab Web Client single audible beep from PC for incoming calls

« on: July 02, 2019, 07:51:57 PM »

I couldnt find any prior topics on this online anywhere, has anyone ran into an issue where MiCollab Web users receive a single audible beep tone (almost sounds like a hard click) from their PC when an inbound call occurs? I can't find any settings in the client that would disable this ...

6

Mitel Software Applications / Re: MCD Callflow to MiCC Workflow programming

« on: May 03, 2019, 04:31:32 PM »

Guys,

One of the requirements was to put each site into Override Mode individually. They don't want to have to put every site into Override mode at the same time since they are in different states. One site may have inclement weather and the rest be just fine.

My understanding is when you use a Hunt Group with messaging ports and that Hunt Group goes into Emergency mode then those messaging ports are in emergency mode so they can't be shared.

Thanks,

TE

Have you considered using variables via a data provider? (setting and lookup, then conditional routing based on what the value is set to)

I'm sure there's probably easier ways but that's what worked well for my company, especially if you already have an in house SQL data provider...

7

Mitel Software Applications / Re: MCD Callflow to MiCC Workflow programming

« on: May 03, 2019, 11:32:53 AM »

We use DNIS based routing, a single subroutine that all our inbound port traffic hits first. All that subroutine does is match the dialed number and then route to the next subroutine based on the matching number.

8

Mitel Software Applications / Re: Contact Center Client Information Not Accurate

« on: May 02, 2019, 07:53:22 PM »

Sorry for the necropost, but I have the same issue. Hoping others have seen this ... It seems the data interval for the Marquee is slower than any other real time data source like the 'Queue Now' etc.,

I have both real time events turned on for Agent Groups and Paths, but there seems to be at least a 40sec delay when data is refreshed in the Marquee. Anyone else experience this?

Thanks,

9

Mitel Software Applications / Contact Center Client error

« on: November 01, 2018, 06:23:29 PM »

Fresh CCC install on a user's PC. Launches successfully, can load profiles successfully, but whenever you click on any option in the 'Real Time' tab, it errors out (options like 'Agents' or 'Queues' etc.,)

I've attached an image of the error dialogue box that appears first, and attached a copy of the client error log file.

I haven't tried it under my profile, or an uninstall/reinstall just yet as this user is hard to get ahold of and schedule work time with. Hoping to see if someone knew of a quick shot fix.

10

Mitel Software Applications / Mitai Call Control Node error

« on: July 27, 2018, 02:16:24 PM »

One of my IVR servers is sputtering out the below error every minute in the Windows server event log:

MitaiCallControlNode - MitaiCompletionCallbackHandler Mitai command failed - Client:[127.0.0.1:53366] ClientTag:[21228] DN:[8835] ReturnType:[General] ReturnCode:[SXERR_NO_CALL_TO_ANSWER

Source location is C:\Program Files (x86)\prairieFyre Software inc\CCM\\Logs\MiTAIProxyServerLog

Has anyone come across this behavior before?

Thanks!

11

Mitel Software Applications / Re: MiCollab missed call list and call notification popup issue

« on: February 01, 2018, 12:24:46 PM »

Attached is a screenshot of an impacted users 'Call Notification' settings. Can't understand why the device type went blank suddenly and is only impacting one department and not others ..

12

Mitel Software Applications / Re: MiCollab missed call list and call notification popup issue

« on: February 01, 2018, 12:20:03 PM »

Maybe try doing a PBX node "Refresh Line Monitor Cache" on the PBX Nodes tab of the MiCollab Client Service

Unfortunately that did not work. Thank you though!

13

Mitel Software Applications / Re: MiCollab missed call list and call notification popup issue

« on: January 31, 2018, 04:01:27 PM »

Yup, I pulled up their clients and checked. Odd thing is, the row below where their prime DN is showing, where I would expect the multicall number to appear as a device, that space is now blank. Progressing further to the right however are the boxes with checks in them as normal (Show Call Popup, Show Call Window on Inc, etc.,)

No clue what would cause that device description to become blank now

14

Mitel Software Applications / MiCollab missed call list and call notification popup issue

« on: January 30, 2018, 12:43:06 PM »

Racking my brain here...

Running MiCollab 7.3.0.30; One department with 5330e phones and MiCollab client installed. Their prime DN's are setup as Multicall, they also have a shared line appearance for their department that is setup as a multicall key as well.

No changes have been made anywhere, all of a sudden they are not getting the MiCollab call notification popup of calls on the shared dept. line, and no updates to their missed call lists for the shared line or their personal DN's.

Any ideas what could cause this, and possible remedy?

Thanks!

15

Mitel Software Applications / Corporate Directory Updates

« on: December 18, 2017, 06:39:03 PM »

Is there a way to force all MiCollab clients to resync their corporate directory?

*Edit: Our Sync settings are set for every day at 3am, PBX Node. But apparently its not working. The manual sync using the 'Sync Now' doesnt appear to work either. So far, manually selecting the option within each client has been the only way to show updates, per client. Any ideas what could interfere with the auto-sync settings?