Messages

1

SIP On Mitel / DTMF not correctly sent from SIP extension

« on: April 01, 2024, 12:59:19 PM »

I have a SIP door phone set up on a MiVo250. Users can call from any Mitel IP phone extension to the door phone (SIP ext) and when it answers they  dial the 'relay' code (built-in to door phone) and it triggers just fine. However, if the door phone initiates a call to another Mitel IP extension and it answers, the door phone does not recognize any touch tones entered by the user on the IP phone.  So, I essentially have one-way DTMF working.  Any thoughts on what is causing this??  Thx!

2

MiVoice Office 250/Mitel 5000 / Re: Adtran 908e in front of Mitel 250

« on: January 06, 2021, 05:06:07 PM »

Yes, we do direct SIP often on the MV250. Unfortunately, my client is already doing trunk-side 'cradle-to-grave' call recording on their existing PRI so we have to keep that interface in place so they can continue using their call recording server. We are planning to use the Adtran to bring in SIP but deliver PRI to the Mitel.

Mike

mem94043,

You do realize that the MiVO-250 can take the SIP Trunks directly into itself; right?

All you need to get are SIP Trunk Licenses for how many SIP Channels you are receiving.

As for the Adtran 908e those are pretty intuitive to work on, but there is nothing specific on this site for working on Adtran devices. If you are wanting help from a forum that has people who really know it well then go here.

Adtran Total Access 900/900e Series

Thanks,

TE

3

MiVoice Office 250/Mitel 5000 / Adtran 908e in front of Mitel 250

« on: January 06, 2021, 04:37:13 PM »

Anyone know where I can find/hire an ADTRAN programmer? I have an ADTRAN 908e I want to setup so that I can move my client's MV250 off of a TPX PRI over to the PRI port on the back of the ADTRAN (fed by SIP trunks on front end).

Thanks!

Mike

4

MiVoice Office 250/Mitel 5000 / Mitel Media Blending (CSM) thru Office 365

« on: November 23, 2020, 01:36:13 PM »

Has anyone successfully used Media Blending (Mitel CSM) OUTBOUND email function with Office 365? My client is moving from in-house MS Exchange to Office 365 and I have concerns as to whether OFF365 allows SMTP without authentication. THANKS!

5

Mitel Software Applications / Emails to Agents without Time/Date stamp

« on: August 09, 2017, 07:19:32 PM »

I have a client using the Contact Center software with the MiVoice 250 (aka 5000). They utilize MediaBlending in their hunt groups. Just recently, the agents have been receiving some of their email messages from the contact center server WITHOUT a time/date stamp on the individual email message (about 10% of them) so they can't tell when the message originally came into the call center.

Has anyone experienced this phenomena and did you find a FIX for it? Thanks