Messages

1

Mitel MiVoice Business/MCD/3300 / No SMDR Inbound records - Outbound and Internal are OK

« on: November 17, 2020, 12:54:54 AM »

System: MiVB with a vMBG and SIP trunks.

I have confirmed the SMDR options are set to record incoming calls in SMDR Options form, and they are set for the SIP Trunk CoS as well as the extensions.
However, the SMDR records are only showing outgoing and internal records, not inbound.

We're trying to get data specific to the inbound call volume througout the day, and this is driving me nuts.
The log isn't full, and I can confirm it updates with outbound or interal call logs, but it does nothing with inbound calls.

Any advice will be welcome.

2

Mitel MiVoice Business/MCD/3300 / No mid-call feature access codes on MiVB Express

« on: March 19, 2020, 01:41:35 AM »

MiVB version: 14.0.3.37-01

Inside the office we use Group Park buttons to park a call rather than transferring, etc. This works fine on our 5330 and 5340 handsets in the office.
However, I need to get some users setup on softphones so they can work remotely. I have that working OK, but I have found that I can only pickup a call off a park via a softphone, I am unable to use the feature access codes to put a call on park.

I have also tried using the feature access codes on the deskphone to do this (i.e. not with the programmed button) and it seems the phones aren't registering the mid-call digits at all. When I press the buttons for *513001 (our hunt group is 3001) the caller at the other end will hear the tones but the screen doesn't change and the call doesn't get parked.

The softphones and deskphones are on the same CoS (default 11) and I've confirmed the Allow Third-Party options in that COS are enabled. Does anyone have any ideas on what I could try next?

One thing I forgot to mention: this happens on both external and internal calls. I saw some information online that suggested it was a SIP trunk issue, but as it's happening when I call another deskphone in the office here, I suspect it's something else in my case.

Thanks

3

Mitel MiVoice Business/MCD/3300 / Re: Question regarding moving virtual MiVB machine to new virtual host

« on: December 18, 2017, 04:20:43 PM »

I was more thinking along the lines of the High Availability feature that allow virtual machines to be moved to attached hosts if something goes wrong.

I.e.: Mitel MiVB lives on HOST A, which is managed by a VCENTER server. This VCENTER also managed HOST B and HOST C.
HOST A has a hardware failure, so the VCENTER moves all VMs on that host to HOST B or C.

If not, then the backup/restore feature within the Mitel MCD will suffice, albeit with more of a manual process.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Question regarding moving virtual MiVB machine to new virtual host

« on: December 17, 2017, 10:39:32 PM »

We have a virtual MiVB install on our eSXI host server and it's working well. However, one of our clients is running a different phone system and due to storms in the area over the weekend, one of their virtual host servers decided to die (royally, I'm told).
We moved the servers from this host to a new host server and the only one that didn't work was their phone system (unsure of the make). Apparently, the license on that system is tied to the hardware ID of the machine, which isn't the VM id but a combination of hardware IDs, MAC addresses, etc.

This made me think that something similar might happen with the Mitel systems. I know in the physical Mitels (3300s at least) there was an application button that looked like a CMOS battery that you could move between appliances and it would work, but if I have a set of virtual host servers and I move our Mitel VM from one to another, is that going to mess up our license?
If it does, will that require clearing the hardware Id in the AMC?

5

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk - G711(u and a) not being offered in INVITE

« on: October 09, 2017, 07:19:21 PM »

Unfortunately at this site, with the low number of handsets, they are using static IP assignment. It turns out the user there who had been given instructions on the correct IP address to program had fat-fingered the gateway IP (set it as 10.8.253.0 rather than 10.8.0.253).

Once this was rectified it is working now correctly. The blame on the codec by the ISP appears to have been a red herring.

I really hate these remote deployments for just these things that crop up, since there's no way to configure the Mitel phones via HTTP or Telnet unless they are in SIP mode. Hopefully there won't be too many more of these.

Thanks, everyone, for your assistance

6

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk - G711(u and a) not being offered in INVITE

« on: October 05, 2017, 11:45:04 PM »

Sorry, I've just found where I can do a packet trace from the Mitel Host in the MBG section and I can see that when I call the extension, or it calls me, I'm not seeing and traffic from that device, but when I put the system into Night mode and call the NuPoint system, I'm seeing traffic from it. I think the gateway must still be incorrect.

I checked in the IP Phone Inventory section in the MCD and it's showing the incorrect gateway on that device, but how often does this information get updated - whenever the phone reconnects or only once at registration?

7

Mitel MiVoice Business/MCD/3300 / SIP Trunk - G711(u and a) not being offered in INVITE

« on: October 05, 2017, 11:17:29 PM »

Thanks to sarond and acejavelin, I recently got my SIP trunks connecting to my provider. We're in the final stages of commissioning this service, and we have an issue when a call is made from the site, or into the site, only the incoming voice from external is being heard; we can't hear outside at all.

I've confirmed the gateway on the phone is correct, and the provider is blaming the SIP configuration as he says there is only one codec being offered, G.729, and none of the G711 codecs are being offered.

Attached are two images he shows from his traces, one has just the G.729 and the other shows nothing - this was when I filtered out the G.729 so it just has G.711u and G.711a.

I've tried this with 'Renegotiate SDP To Enforce Symmetric Codec' turned both on and off and it doesn't show anything different.
The strange thing here is that when I put the system into night mode and call the voicemail system, I can hear it without a problem.

I have gone through the configuration guide that the provider gave me (as well as the copy sarond sent through, thanks!) and the settings all match. I am out of ideas.

Currently, I have:
Renegotiate SDP To Enforce Symmetric Codec turned off
Restrict Audio Codec - No Restriction
Codecs filtered are all except G.729

8

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 27, 2017, 10:13:29 PM »

Sarond and ace, I really would like to buy you a carton of beer. I don't know why, but I had the sbc-nsw address in the Register field and also in the external proxy field. Updated the Register field to my domain and the Log now shows it's registered

:D:D

For reference, here is the relevant section from the document that Telstra sent through. I can see now what it means, even though it's mis-aligned.

9

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 27, 2017, 03:03:17 AM »

Hi sarond,

Yes, I was sent one that was created for MCD4.0 it looks like, but I was able to work out which options were in which section in the current version. Do you know if there were any later documents for later versions of MCD at all?

10

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 26, 2017, 09:06:23 PM »

Thanks, ace. It's still coming up in the logs with the same error message, but with these changes, I'll have to go back to them to confirm the SIP INVITE packets they are getting to see if it's doing the same thing or something different.

11

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 26, 2017, 08:24:17 PM »

Yes, that's right. Sorry for the confusion - the MBG is there just because it came in with the MiVoice Business appliance, and when I went through the setup wizard, it set it up to use as the outbound proxy.

If I were to bypass the MBG and go directly from the MCD to the SIP gateway, is that just a case of de-selecting the Outbound Proxy setting in the Sip Peer Profile, and disabling the Sip Trunk setup in the MBG?

12

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 26, 2017, 08:03:25 PM »

Sure, here it is attached.

The MBG is in Server-only LAN Mode, as it has only one NIC. Its gateway is the SIP Providers gateway for their SIP-specific service.

13

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk issues - incorrect FROM address

« on: September 26, 2017, 07:37:34 PM »

That's how I currently have it set. The FQDN field has a value, but the IP Address option is selected and has the correct IP address of 10.8.0.212.

14

Mitel MiVoice Business/MCD/3300 / SIP Trunk issues - incorrect FROM address

« on: September 26, 2017, 06:47:11 PM »

We have a MiVoice Business system being set up with SIP trunks. When doing the trunk commissioning with the provider (Telstra), I'm getting SIP TRUNK errors in the logs that complain of invalid username or password.

The provider has sent me a packet from their end showing the From field as not being from my system, but rather, as if it's from their system, with the SIP registrar domain (image attached).
In case the image is not working for you, here are the relevant fields:

REGISTER sip:sbc-nsw.nipt.telstra.com:5060 SIP/2.0
via: SIP/2.0/UDP 10.8.0.212:5060;branch=z9hG4bK1052344336-335461536
Route: <sip:sbc-nsw.nipt.telstra.com:5060;transport=udp;lr>
From: <sip:PILOTNUMBER@sbc-nsw.nipt.telstra.com>
To: <sip:PILOTNUMBER@sbc-nsw.nipt.telstra.com>
Contact: <sip:PILOTNUMBER@10.8.0.212:5060;transport=udp>

I've gone through the settings in the Network Element, and the Sip Peer Profile, and I can't see an option that might be causing the From field to input the Registrar address instead of the system address. Has anyone else seen this and knows how to resolve?

I do have the MBG (as part of the MiVoiceBusiness product) set as an Outbound proxy, but the IP address in the SIP packet they sent me is for the MCD itself.

Thanks

15

Mitel MiVoice Business/MCD/3300 / Maintenance logs - monitor via shell or email on specific entry

« on: August 08, 2017, 01:40:40 AM »

System: MiVoice Business

We currently have 4 SIP trunks licensed and configured, and occasionally staff mention offhand that they get the 'NO FREE TRUNKS' message when calling out. I want to chart how often this is happening so I can take it to management and convince them to purchase more.
Is there a way to have the system email when a specific maintenance log entry is generated (ie Maintenance\Warning Source: SIP_SSM_APP)?

Alternatively, I was thinking I could have a program log into the Mitel via the shell periodically and parse the maintenance logs; it can then send me an alert if it finds a match. However, I don't know if I can read these logs via the shell.

In this sub-forum, I see there's a sticky post for common shell commands, but what I found there doesn't appear to let me see maintenance logs (or if it does I didn't see it). I'm not sure if it's possible, but I wanted to check with you to see if there was some way it could work, as opposed to me having to log in every day to check the logs (trusting my colleagues to let me know every time it happens is not viable).

Cheers