Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer key to external number

« on: February 14, 2018, 01:58:39 PM »

Am I also correct in presuming that to transfer to an external number on the multi-level auto attendant (such as an emergency phone), the same settings must be configured?

2

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer key to external number

« on: February 14, 2018, 11:25:16 AM »

It isn't just a matter of changing the COR number assignment on the VM ports usually... You need to make special entries in ARS for dialed digits, routes, digit modification, COR groups, route lists, etc. before you can assign the ports, and this would vary based on your location, dialing patterns, and user cell numbers. It would also be a good idea to review your security on the VM in general, making sure TUI admin is disabled, users are required to have more secure passwords (6 digit minimum) and review personal contact and operator assignments periodically (exporting the mailbox form and reviewing monthly to quarterly).

Generally with something like this, I would suggest engaging your vendor... Messing with ARS can get very confusing for people unfamiliar with it.

Gocha, yeah I will wait on that avenue then, I only have surface level knowledge on this.

Are the same COS assignments required for the system speed call then as programing the number directly to the key, or because it is a system speed call is the call handled by something other than the VM ports at that point?

3

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer key to external number

« on: February 13, 2018, 08:06:55 PM »

VinceWhirlwind... I think what the user is getting at is using the "To reach this person's cell phone, press C the 2 key" in the embedded voicemail, many users like this rather than twinning so they don't get every call to their cell phone.

This can get a little complicated, but if you look in the online help in the embedded voicemail section, it spells out the basics pretty clearly. You will need to change the COR of the VM ports so they can dial out, meaning your ARS and toll control setup must be pretty solid. We setup a COR that only allows local 7 numbers and 1701, 1605, 1406, and 1218 (the neighboring area codes to our area) and allow the VM ports to only call those numbers and it handles 99% of situations.

It can be done with system speed dials, but that kind of defeats the purpose of the user being able to edit those settings. It cannot be done with user speed dials (the voicemail ports are what is actually dialing the numbers).

Yeah, that is what I am looking to do. It would work either way, setting it up using the C/2 key or using a system speed call, as it is only a feature we want a select few individuals to know about or have.

I have the Personal Contacts help page pulled up, and I believe this is the process I did before when I last tried enabling it for the cell phone/2 key, however within a short time we started getting toll fraud problems.

How do you set up a COR to only allow local connections? I think I am blind as I only see right now the COS form and just COR group assignment...
What else, if anything, can I do to help prevent toll fraud problems? Do the same COS options need to be enabled for a system speed call?

4

Mitel MiVoice Business/MCD/3300 / Voicemail transfer key to external number

« on: February 09, 2018, 03:54:57 PM »

In our voicemail for a couple of the phones we would like to enable the feature to transfer the call once in voicemail to the cell phone. I have been having some difficulty with getting it to work though. I have tried the default C/ 2 key for cell phone within the voicemail, but have not had luck except opening up to toll fraud problems.

Is there a way to do this without that as a side effect? Can the personal speed calls be used instead? I tried setting this up but was not having luck with this either.

Thanks!

5

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 30, 2017, 08:45:21 PM »

The "personal contact number" is what the voicemail calls the keys you can press to transfer when listening to an extension voicemail.

I confirmed that the entry is in the system speed call form. I also changed it to override toll. It still is not transferring correctly.

6

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 20, 2017, 09:30:40 PM »

Still have not figured this one out... I have setup a speed dial to go to the cell phone, but when I put the speed dial on one of the personal contact numbers (I tried 2 as well as 4, I am using 1) it does not connect. Are there any COS options I need to change?

Thanks guys!

7

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 11, 2017, 05:53:53 PM »

I think you should transfer the call to a speed dial, the speed dial has the mobile number in it.

I think they are using the embedded VM's "2 key to be transferred to the cell phone" option, you are supposed to enter the cell phone number in the mailbox (although speed call will work and MIGHT be preferable in some cases)...

There are a bunch of things that have to be done to set this up, the VM COS needs these options:

Public Network Access via DPNSS- Yes
Public Network to Public Network Connection Allowed-Yes
Non-Verified account codes-Yes
Account Code length-(same as length of VM port extensions)

COR of the VM ports needs to be able to make the call

When entering the cell number I think you need to add the 8/9 or whatever is used for outside access.

There is also potential of issues with what your outbound caller ID is set to (or not set), and if you are passing through CID, and that can very depending on the carrier and type of trunk.

Tracing calls is something a bit more advanced, and the method varies based on the type of trunking, if it's SIP, PRI, or LS Trunks, each has a different method.

I will ask again, has this ever worked? Because there is a bunch of system level things that need to be done before it will work (look in the embedded help could put you on the right track, but I don't remember if there is any reference to this feature in there). Basically, the VM ports need to be able to transfer calls outside the system... sometimes that can be problematic and the "problem" can vary widely.

So now that I think about it, it is probably better to do the speed dial to prevent toll fraud (presuming it can work without opening that up). I have setup the Speed Call Number assignment, how do I go about allowing that transfer in the VM?

Sorry for backtracking

8

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 11, 2017, 05:11:58 PM »

You cannot share a mailbox with 2 extensions, not cleanly anyway... say one extension is 1001 and the other 1002, setup a Name Tag Hunt Group of *1001 with NO NAME (that is important) that is always rerouted to VM, then CFBNA 1002 to to *1001 (use Call Forward Busy/No Answer since you can't reroute a reroute). That is one way, but it isn't as clean as Nupoint.

Alright, I figured as such. Thanks for the help and guidance!

9

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 11, 2017, 02:58:11 PM »

I think you should transfer the call to a speed dial, the speed dial has the mobile number in it.

I think they are using the embedded VM's "2 key to be transferred to the cell phone" option, you are supposed to enter the cell phone number in the mailbox (although speed call will work and MIGHT be preferable in some cases)...

There are a bunch of things that have to be done to set this up, the VM COS needs these options:

Public Network Access via DPNSS- Yes
Public Network to Public Network Connection Allowed-Yes
Non-Verified account codes-Yes
Account Code length-(same as length of VM port extensions)

COR of the VM ports needs to be able to make the call

When entering the cell number I think you need to add the 8/9 or whatever is used for outside access.

There is also potential of issues with what your outbound caller ID is set to (or not set), and if you are passing through CID, and that can very depending on the carrier and type of trunk.

Tracing calls is something a bit more advanced, and the method varies based on the type of trunking, if it's SIP, PRI, or LS Trunks, each has a different method.

I will ask again, has this ever worked? Because there is a bunch of system level things that need to be done before it will work (look in the embedded help could put you on the right track, but I don't remember if there is any reference to this feature in there). Basically, the VM ports need to be able to transfer calls outside the system... sometimes that can be problematic and the "problem" can vary widely.

Yeah, trying to use the 2 key to transfer to cellphone feature. Sorry, I thought I had included that we have not tried this before now, so it has never worked in the past.

Configured the COS options and it works now! Thanks so much!

Somewhat related, is there a way to share a mailbox on two extensions? Or a way to forward a no answer on an extension without a VM to an embedded VM of a different extension, and have a notification light on the first extension when there are messages?

10

Mitel MiVoice Business/MCD/3300 / Re: Voicemail transfer to cellphone not working

« on: July 09, 2017, 08:05:31 PM »

For one of our extensions, we have added the cellphone to the voicemail which is supposed to transfer the caller to the user's cell, however it does not work. I have tried entering 7, 11, and 12 digits with no luck. is there a feature that needs to be enabled?

Has this ever worked for any user? It is common to put the VM ports in a COR that is blocked from outside calls to prevent toll fraud, I would suggest looking at the COR of the those ports. Otherwise check your edt or sip traces and see if the call is being offered to carrier and if they are rejecting it or not.

COR is Class of Restriction? looks like both extensions and VMs are using the same group. How do I check the traces? Sorry for the ignorance, still learning the system

11

Mitel MiVoice Business/MCD/3300 / Voicemail transfer to cellphone not working

« on: July 09, 2017, 04:47:17 PM »

For one of our extensions, we have added the cellphone to the voicemail which is supposed to transfer the caller to the user's cell, however it does not work. I have tried entering 7, 11, and 12 digits with no luck. is there a feature that needs to be enabled?

12

Mitel MiVoice Business/MCD/3300 / Re: Transferred call to busy extension doesn't go to voicemail; ring a call pickup

« on: July 09, 2017, 04:10:19 PM »

I think he was referring to multicall keys, not the fact that a set is multiine.

What system are you working on?    What you are asking is easily programmed on the 3300.

Ah ok, I am still learning some of the terminology.

For the busy condition:
1) look at the Call Forwarding First Alt of the extension that is being xferred to.  I'm betting it looks like this:
Normal Normal Normal Normal This This This This <VM Extension>
If that's the case then change it to "This This This This This This This This <VM Extension>".
This assumes that you are using Multicall Keys. 
If it's already set up that way then look at the Class of Service of both the xferring phone and destination phone and be sure the No Answer Recall Timer is longer than the No Answer Call Forward timer.
If you don't use Multicall keys and the call is actually camping on, blank out the Auto Campon Time in both the xferring and destination extension's Class of Service.

For your second Q:
(2)  Phone B needs to know when Phone A is ringing but they're not in the same room.
Put Phone A's extension on a button on Phone B.  You can set it to ring at the same time Phone A rings or you can set it to Delay Ring.  Then it will ring twice on phone A before it begins to ring both of them.

Ralph

I ended up finding the solution to my first question not to long after I posted. I ended up going to the Group Admin Tool and found it there, I didn't see any forwarding selection on the system admin tool which is why I missed it.


For my second item, if I understand right, when I program one of the keys on Phone B, I should be able to change the ring type? I tried to change it to Delay Ring however it comes up with a message "Ring Type cannot be valued". What should the button's Line Type be? Thanks!]
Edit: Ah, this is where the "multicall" key comes in I think. Trying that now!

So, one last related question then, is there a way to allow Phone B to "share" Phone A's mailbox? Both in call forwarding, and in message indicator. I am guessing in the user configuration I specify the same mailbox name?

13

Mitel MiVoice Business/MCD/3300 / Re: Transferred call to busy extension doesn't go to voicemail; ring a call pickup

« on: July 06, 2017, 11:28:53 PM »

So of course almost right after I posted I found why the transfer calls were not going to voicemail when the destination was busy, the call forwarding for the phone was only set to go to voicemail on no answer.

Not sure how to set up the sets to be multi line, that's where I was initially looking, unless I am understanding you wrong? I am still very new to the terminology

14

Mitel MiVoice Business/MCD/3300 / Transferred call to busy extension doesn't go to voicemail; ring a call pickup

« on: July 06, 2017, 07:27:49 PM »

Hi guys,

I've recently been learning our system and I am trying to both fix a problem we are having as well as try to find a way to connect a couple phones per say.

First one, currently, if someone (party A) calls in, one of our receptionists (Party B) picks up the call. They then transfer Party A to whomever they are trying to reach (Party C) but in the event that Party C is already on the phone/ is busy, Party A is redirected after some time back to Party B who transferred them. We would like for Party A to be able to go to Party C's voicemail.
Additionally, we would like that if Party A is transferred to an extension without a voicemail, that they do get redirected back to Party B. I know I changed something recently to do that, but I do not recall what/ where that was.


My second task is a bit more complicated. I have two extensions, 1 is up in one work location, and 2 is down in a different work location. I am trying to figure out a way to sortof link these two extensions. I have put them both in a pickup group so that each can pickup the other's line, however since they are so far removed from one another, it is difficult to tell when the other extension is being called. I tried putting them in a ring group and changing the COS to forward after a much shorter amount of time, and put the ring group as the first alternative for all no answers. My hope is that after the call forward timer, the ring group would ring for the remainder of the time, then transfer to extension 2's voicemail, but I am not having success in getting this to work.  My end goal would be that it is easy to notice if the other extension is being called and be able to pick it up, but still retain some sort of individual extension calling. Oh, phones are 5312 IP phones.

Thank you for any insight you can shed!