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1

Mitel MiVoice Business/MCD/3300 / TTY - 711 Calling feature

« on: January 31, 2018, 02:55:35 PM »

We currently have multiple TTY machines connected via analog to our Mitel 3300 (SIP Trunk) system. We've been asked to setup the ability for users on 5340e desk phones to be able to dial 711 and get out to the TTY (TRS) operator. My assumption would be that we need to setup a shortcut key on everyone's phone and then have that directed/ARS Routed to externally dial 711, but I am not sure. I'm not finding any documentation online and am hoping someone may have already conquered this task.

Help please !!

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 17, 2017, 09:25:08 AM »

I tried that this morning with a couple of standard phones and it messed up the softkeys/button being seen on the phones and no Hot Desk softkey appeared.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 16, 2017, 02:04:40 PM »

Not on the standard user's phones. On the phones specifically setup for Hot Desk users it is.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 16, 2017, 01:45:29 PM »

ZuluAlpha,

Yes for all ACD/Hot Desk users, those options are enabled via COS. What I am trying to accomplish is to have a feature key/button available on a standard user's phone that would allow a Hot Desk user the ability to press a button/key that would allow them to log into to their Hot Desk profile on that standard user's phone. Then when they log out of their Hot Desk profile, the phone would simply go back to being a standard user's phone. This gives the ACD/Hot Desk user the ability to float from desk to desk if necessary.

Thank you,

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 16, 2017, 11:53:55 AM »

UPDATE: as far s the COS, when I also look at the user profile via Server Manager, under User and Services, within Advanced Phone Settings, the phone is tied to the same COS that my account is seen in the MiVoice Business, Users and Services Configuration....

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 16, 2017, 11:44:55 AM »

sarond, also, The Hot Desk option is not working on any standard phone setup. It used to and there used to be a "Hot Desk" feature button on the standard phones, but we are unsure as to when it disappeared. It may have been when we updated the entire phone system to the latest version several months ago. But it was never an issue until it was decided we needed to use that feature just recently. We do have several phones that are setup as Hot Desk phones and those work perfectly fine.

Thank you,

Gregory Hall

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 16, 2017, 11:37:21 AM »

sarond, The way or COS are setup is they are applied to the user's account and not the phone/hardware. At least that's how I see it when I'm looking at the phone number/associated user account via MiVoice Business application. The COS I included earlier is actually what my account is tied to.

acejavelin, I rebooted my phone and I didn't see any kind of errors. After looking at the physical phone and going into Settings/About 5340e IP phone, I see the release, load, hardware rev, and icp rev. Where do I compare within the phone system itself to locate the firmware?

Again, I apologize, I'm still very new to the Mitel phone system.

Thank you

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Using 5340e phones

« on: November 13, 2017, 02:53:27 PM »

Please forgive me as I am fairly new to the Mitel 3300 system. I'm looking at the COS for a standard user and I see the section for Hot Desk. Within the Hot Desk section, I do see the settings below.

                Green BLF Lamp for Logged in Hotdesk User   No
      Hot Desk External User - Allow Mid-Call Features   Yes
      Hot Desk External User - Answer Confirmation   No
      Hot Desk External User - Dial Tone on Call Complete    Yes
      Hot Desk External User - Permanent Login   No
      Hot Desk External User - Remote MWI Enable Feature Access Code   
      Hot Desk External User - Remote MWI Disable Feature Access Code   
      Hot Desk Login Accept   Yes
      Hot Desk Remote Logout Enabled   Yes

My thought is/was that Hot Desk Login Accept set to Yes would create this ability for a Hot Desk user to log into a standard setup phone, but no key is created and using the associated Feature Access Code still gives a "Not Allowed.

What am I missing to set this up?

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Mitel MiVoice Business/MCD/3300 / Mitel 3300 Using 5340e phones

« on: November 02, 2017, 04:13:51 PM »

We have several standard user phones and several Hot Desk phones setup on a Mitel 3300 system and I have been asked to see if we can also add a Hot Desk feature/button to the standard user phones so that if any of our Hot Desk users temporarily sit at a desk that has a standard phone, they can push the Hot Desk button and then log into their Hot Desk profile. In testing, we created a Hot Desk button and set the Line Type to Hot Desking. But when we push the newly created button I get a "Not Allowed" message on the phone.

Is there a way that we can take a standard phone already assigned to an extension and setup a button on it to allow Hot Desk users to log into it? Then when they log off of Hot Desk, the phone goes right back to being a standard phone. Is there perhaps a COS that would allow me to do that? Or do Hot Desk configured and Standard configured phones have to remain separate?

Thank you

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Mitel MiVoice Business/MCD/3300 / Re: Call Redirecting -

« on: June 28, 2017, 05:02:09 PM »

If it makes any difference the  ACD agents are hot desking users

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Mitel MiVoice Business/MCD/3300 / Re: Call Redirecting -

« on: June 28, 2017, 03:16:16 PM »

I have verified that the Ring Group is setup as  Ring All for the Ring Group Mode, not Cascade.

Thank you,

Greg

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Mitel MiVoice Business/MCD/3300 / Re: Call Redirecting -

« on: June 28, 2017, 02:00:22 PM »

Yes I made several test calls to the Ring Group number and was able to confirm that only one phone rang at a time. The positive note is that out of the several test calls, each member of the Ring Group was able to get one of the calls.

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Mitel MiVoice Business/MCD/3300 / Re: Call Redirecting -

« on: June 28, 2017, 11:49:02 AM »

Yes, all members of the Ring Group are set to "present". Apologies, I should have added that in my original post.

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Mitel MiVoice Business/MCD/3300 / Call Redirecting -

« on: June 28, 2017, 10:53:06 AM »

First, I'm extremely new to the whole Mitel/phone system administration so please pardon me if my terminology is lacking.

We have it setup that incoming calls come in to our Mitel 3300 via a toll free and/or local number and are directed into Hunt Group xxxx. Through NuPoint/Call Director/Call Flow using a schedule, we have Hunt Group xxxx directed to an auto attendant that lists out 6 menu options 2, 3, 4, 5, 6, 8. Option 2, the first menu has 5 sub-options. Sub-option 1 directs calls to ACD Path aaaa, which then redirects calls to ACD Agent Skill Group bbbb where we have multiple agents assigned to answer the "queued calls".

What I'm being asked to accomplish is have Sub-option 1 redirected to a newly created Ring Group (cccc) instead of the ACD Path (aaaa). The Ring Group is confirmed to be set to ring all extensions/members.  The members would be the same ACD agents that are members to the the ACD Agent Skill Group mentioned above.

When the Ring Group (cccc) is engaged via the Call Flow, it still only rings one person at a time, yet the ring group is configured to ring all. I am not sure what I need to change/configure/update and the Help file on our system isn't giving me the information that I need. Any ideas would be greatly appreciated.