Messages

1

Mitel Software Applications / Re: Updating MiCollab Client for Windows

« on: March 23, 2018, 06:07:46 AM »

yes agreed thanks VinceWhirlwind. We asked about disabling the email to users but the answer came back that it can't be done 

If we go for the browser-based v8 client next hopefully it won'r be a problem as there's no client to upgrade. It just looks so different we'll need to train 4,000 users ....

2

Mitel Software Applications / Re: Updating MiCollab Client for Windows

« on: February 19, 2018, 07:05:15 AM »

Hi, we are a 4,000 user base with mainly v605080 client running on v7.2.1 server and it happens to work fine. We plan to upgrade the clients first ahead of the server to 7.3 using MS config Mgr, then the server over a weekend so Monday morning the versions match. The standard Mitel upgrade process of server first then 4,000 users get a message to d/l a new client on a Monday morning is 1) crazy 2) doesn't work for us as we don't give our users rights to install. We test the mis-matched environment beforehand of course.

3

Mitel Software Applications / Re: MiCollab Over Direct Access

« on: November 24, 2017, 09:37:42 AM »

Hi anyone know if V8 of MiCollab works over MS Direct Access for calls as well as IM and status changing. Thought it might as browser-based . . . . .

4

Mitel Software Applications / Re: MiCollab Over Direct Access

« on: June 20, 2017, 11:40:42 AM »

Hi, we have a 4,000 MiCollab user base and use MS Direct Access for secure remote connection. have been waiting for Mitel to announce a date for MiCollab to work over DA for over a year and now are hearing they have no plans for this as they expect users to buy Teleworker licences instead. However I'm not convinced this will work over DA either and will be testing this. May need a FW exception for the Teleworker server to even have a chance.
Our users have a status to make calls from and send calls to a mobile so they can still use the client to make calls as usual (it calls their mobile and on answering they are calling the number they dialled on MiCillab). They have a headset with a usb and 3.5mm audio lead so they can be hands free for long calls off network. It works but not ideal for example needs a 4G signal and the calls cost !

If Teleworker doesn't work over DA then will be getting back to Mitel as they are ruling themselves out of the softphone market for Microsoft users.

Any similar experiences or ideas gratefully accepted