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MiVoice Office 250/Mitel 5000 / Mitel 5000 Call Accounting Help
« on: January 16, 2018, 03:50:51 PM »
Hey guys,
Potential client is wanting to go with a 250. However, I have little experience with call accounting. As in - none at all. I know there are different call accounting softwares out there that are compatible with the 250 but he is wanting something specific and I am wondering if anyone has any experience with a software that would be capable of doing what he wants.
He needs to be able to enter an account number after he has initiated or accepted a call. So, for instance: He receives a call from a client, once the call has been initiated, he enters that client's account number on the phone itself.* (For example the client's account number is 1234). A month or a year goes by and that case is now closed, he goes on the computer, pulls the call logs from account number 1234 and is able to bill accordingly.
*Entering the account number directly on the phone is a must to the customer.
Can anyone help out on this? I hope I explained it well, I have no experience at all with call accounting. The customer has an in house IT vendor already for his network and he would be the one that is going to be responsible for any software install, maintenance, and usage. I am just wondering what, if anything would be compatible with a Mitel 5000 to accomplish all of this.
THANKS A LOT!!!
Potential client is wanting to go with a 250. However, I have little experience with call accounting. As in - none at all. I know there are different call accounting softwares out there that are compatible with the 250 but he is wanting something specific and I am wondering if anyone has any experience with a software that would be capable of doing what he wants.
He needs to be able to enter an account number after he has initiated or accepted a call. So, for instance: He receives a call from a client, once the call has been initiated, he enters that client's account number on the phone itself.* (For example the client's account number is 1234). A month or a year goes by and that case is now closed, he goes on the computer, pulls the call logs from account number 1234 and is able to bill accordingly.
*Entering the account number directly on the phone is a must to the customer.
Can anyone help out on this? I hope I explained it well, I have no experience at all with call accounting. The customer has an in house IT vendor already for his network and he would be the one that is going to be responsible for any software install, maintenance, and usage. I am just wondering what, if anything would be compatible with a Mitel 5000 to accomplish all of this.
THANKS A LOT!!!