Messages

1

Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Twinning with mobile phone

« on: October 05, 2017, 03:18:49 PM »

I hope this is an easy one. I have a few users interested in twinning their mobile phone with their desk phone. I have twinning in place and it works beautifully with one exception. The original "calling number" in not passed to the mobile phone. I did some investigation and I think I have the solution but I wanted to get an endorsement from some-one who has more knowledge on Mitel systems.

I believe the option under Trunks\SIP\SIP Peer Profile\Calling line ID(tab)\Public Calling Party Number Passthrough should be set to Yes for the originating number to be passed to the mobile phone.

Am I correct or am I about to crash the system?

2

Mitel MiVoice Business/MCD/3300 / 3 to 4 second delay on incoming calls to our Call Centers

« on: June 01, 2017, 08:01:03 PM »

From the time of installation our Call Centers have been experiencing an intermittent delay on incoming calls.

A call comes in, our representative answers the phone and says "hello". The customer calling in does not hear "hello" for 3 to 4 seconds. Needless to say this is not good for customer relations. Some basic trouble shooting:

1) Only users participating in our Call Center queues are experiencing this problem. Standard users have never experienced it.
2) When it is happening to the Call Center standard users in the same office do not experience the same problem.
2) This is happening in more than one of our sites.
3) This happens with handset, wired headset and wireless headset.

We are using a 3300 CX II controller with 5360 and 5340 desk phones.

Any help would be appreciated.

3

Mitel Software Applications / Welcome email has text I cannot delete ......

« on: June 01, 2017, 07:46:20 PM »

Hello,
I am new to the Mitel community so be gentle. My background is in Cisco but I am excited about now working with a Mitel system. We are running MiCollab 7.2.0.26 / Mitel Standard Linux 10.5.7 / OVA 7.2.0.26. What I'm about to ask is no doubt very simple but I just don't know where to look in the Mitel system to correct the problem. I have registered for Mitel training and in a few months hope to avoid this kind of question but for now it is unavoidable.

I noticed last week that when our support engineers reset a voicemail password or add a new user the user receives two emails and the content of the email is nonsensical. I was able find the "Welcome E-mail" tab under "Configuration/MiCollab Settings/Welcome E-mail" and correct most of the email content but there are two sentences I cannot get rid of. These sentences do not appear in the "Custom Message" section of the "Welcome E-mail" so I assume they have been made part of the actual email template used for the notification. Can you tell me where to look for the email template?

Also, where should I look to figure out why the users are receiving two emails?

Thank you for your time.