Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 - Teleworker setup

« on: February 16, 2021, 10:53:04 AM »

It may be the firmware see


https://mitel.custhelp.com/app/answers/answer_view/a_id/1010319/1378803773

Cause
69xx sets are preloaded from the factory running 1.3.1.37.
This allows Mitel sets to connect to cloud services without the appropriate DHCP options ie option 125, RCS programming or MDNS.

69xx phones will boot up presenting the Voice Services screen

In order to boot up to this point the phone still requires it's own IP, whether it's using DHCP or hardcoding an IP Address.
Resolution
In order to toggle between the 2 Voice Service Screens
Phone first will appear with the following screen:
Initial screen

Press the "up" direction on the navigation cluster or
Use the touch screen on the 6940 and Press Service Type
 

 
 
Now press the right arrow softkey which toggles the screen to the MiVoice Border Gateway Screen
 

Press the "down" direction on the navigation cluster will allow you to enter the IP of the MiVoice Border Gateway Server or
Touch the IP address box on the 6940 and enter the IP of the MiVoice Border Gateway
 


Press save and restart the phone.

 
Additional Notes
Additional Notes
Note once the phone connects to the TFTP server of the Controller/Mivoice Border Gateway it will download whatever firmware is installed.

Refer to the appropriate Installation guide to set up appropriate options (DHCP/MDNS) for phones connecting to On Premise Controllers.
(MiVoice Business , MiVoice MX-One, MiVoice 250, MiVoice 400, MiVoice 5000)

2

Mitel MiVoice Business/MCD/3300 / Re: EX root security certificate

« on: July 23, 2020, 11:08:37 AM »

Thank you.

I will upgrade via the blades panel in the MSL server.

Interesting that there seems to be two potential upgrades, one for the MiVb upgrade to SP3 and another for the EX specific software ?

I am ok with the upgrade for MiVb but not sure which to select for the EX specific software

3

Mitel MiVoice Business/MCD/3300 / EX root security certificate

« on: July 22, 2020, 06:15:04 AM »

Hi

Can anyone please confirm. Does the EX need the new Mitel root certificate. The EX is currently on MiVb 9.0 SP 2

The Mitel document does not show the EX in the list of controllers that need the new cert.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Re: Outbound calls: No auto-attendant & No switchboard - HELP?

« on: July 02, 2020, 11:36:41 AM »

Could it be your system is in night service and routing the calls to these 5 extensions rather than the AA ?

5

Mitel MiVoice Business/MCD/3300 / Re: Divert MCD to MCD

« on: March 31, 2020, 06:52:59 AM »

If you wanted a ALL incoming calls from one to the other could you not use the trunk attributes form and point day , night1 and night 2 to a target on the other ?

6

Mitel MiVoice Business/MCD/3300 / Re: Help with Toll Fraud and SMDR

« on: July 19, 2014, 11:34:36 AM »

Ralph

You are correct. Found that MB 2335 had been compromised and personal contacts were used. The passcode for the offending MB was 2335 !!!

This system has been administered by the company’s IT dept and was wide open. EVM COR had access to all ARS routes and the COS was also allowing access to the PSTN and public network to public network access was enabled.

We have since locked it down and changed VM passcodes to 6 digits. They are now discouraging users from using personal contacts and for those who insist speed calls to override toll control will be used

7

Mitel MiVoice Business/MCD/3300 / Help with Toll Fraud and SMDR

« on: July 16, 2014, 07:59:39 AM »

Hi all

We may have an issue with calls made to Ethiopia. Embedded VM did have access to PSTN and COR was not applied. The system has been administered by the company IT dept. I have since locked down all VM ports so now there is no access to PSTN what so ever via the VM ports



Can anyone who is better versed at reading SMDR please advise.

4400 is menu mode with the following options associated

1 4410
2 4440
3 4450
4 2301


VM options was set to not allow digit 9


7 A
07/08 12:33:50 0000:00:01 T7 **** P403 001 P403
I 4400 001 00251917102052 2300 A001820 

8

Mitel MiVoice Business/MCD/3300 / Re: Forwarded calls coming back

« on: May 15, 2014, 10:37:35 AM »

If these calls are coming in via embedded voice mail ports have a look at the class of service of these and set the call recall timer so that it is greater than the call forward timer on your other extensions.

9

Mitel SX200, SX2000, and older SX platforms / Re: SX 2000 Lite no access to CDE

« on: April 14, 2014, 07:22:51 AM »

Mitel have actually now told me that they can not reset the username / passwords Initially they came back with a charge of £150 followed by call from Mitel TSN to apologise and tell me they cant do it anymore and  to default and restore data



I am now confused



I have tried

system / sx2000

installer / sx2000

Maint1 / sx2000

Maint2 / sx2000

1nstaller / sx2000 and so on but no joy.

10

Mitel SX200, SX2000, and older SX platforms / SX 2000 Lite no access to CDE

« on: April 10, 2014, 12:39:18 PM »

Hi

Been a while since I worked on one of these but we have been asked to make some programming changes but have no idea what the username and passwords are. I have tried all of the defaults system , installer , Maint 1 and Maint 2 but no joy.

I am pretty sure that there is no other way to deal with this other than to try and get a data backup default the system to gain access to CDE and restore the data. I assume that the usernames and passwords will not be restored but not sure.

I am going to trawl through documentation to remind me how to take a backup and restore and cross my fingers !!

Any pitfalls to doing this or any suggestions to reset passwords ?

Thanks

11

Mitel MiVoice Business/MCD/3300 / Re: Call Pickup Button

« on: March 10, 2014, 01:30:13 PM »

Perhaps run the system in night mode, 

program a night bell extension and multicall the night bell extension.

I think you can still answer on the console under there conditions

12

Mitel MiVoice Business/MCD/3300 / Re: Mitel Embedded voicemail

« on: November 22, 2013, 10:50:31 AM »

Or if I understand correctly try this

Enabling the following options in the COS of the VM ports:
Display ANI/ISDN Calling Number Only
Display ANI/DNIS/ISDN Calling/Called Number
Display Caller ID on Multicall/Keylines

13

Mitel MiVoice Business/MCD/3300 / Re: How to change time on Mitel 3300 - Free NTP Servers

« on: November 08, 2013, 05:26:26 AM »

Just to add to this. If the customer requires a 24 hour time format. System options form Set system option Multiline Set Display 24 Hour Format to yes

14

Mitel MiVoice Business/MCD/3300 / Re: Voice mail notification

« on: February 24, 2011, 12:28:00 PM »

Mike

My apologies. I should have read your original post more thoroughly. You have Nupoint and my suggestions relate to embedded voice mail on the 3300 so please disregard previous info

15

Mitel MiVoice Business/MCD/3300 / Re: IP Networking VPN or Internet

« on: February 24, 2011, 07:15:49 AM »

Chak

Thanks for the feedback