Messages

1

MiVoice Office 250/Mitel 5000 / Re: Message Notification

« on: April 13, 2017, 01:20:56 PM »

Tech Electronics,

I appreciate your in depth information.  As you can tell I am new to the Mitel arena.  I will take a look at the options that you gave me and post back the results.  Thanks again.

2

MiVoice Office 250/Mitel 5000 / Re: Message Notification

« on: April 10, 2017, 04:08:42 PM »

DND On,

I went into the phone extension and under mailboxes it only lists the mailbox for her extension.  To reiterate the problem is that the phone looks like there are 8 callback messages not voicemail's.  When she deletes them they return and if she replies it then takes her to the voicemail system.  In the voicemail system it asks for a password and her VM password is not accepted.   It then adds another message waiting on top of the others that won't go away.

3

MiVoice Office 250/Mitel 5000 / Re: Message Notification

« on: April 07, 2017, 07:11:16 PM »

I don't see station programming under mailboxes.  I have a Mitel 5000 system.  It is a multi-node system as well.  We have a separate Mitel 5000 phone server in all 6 of our offices.

Thanks,
Eric

4

MiVoice Office 250/Mitel 5000 / Re: Message Notification

« on: April 07, 2017, 05:35:59 PM »

This is just the notification on screen no flashing light.  The two options are delete or reply.  There is no indication of where the message is coming from.  If she deletes they come back and if she tries to reply it goes to voicemail and her password doesn't work and then the message count increases from 8 to 9, 10 and so on for every failed attempt to reply.

Thanks,
Eric

5

MiVoice Office 250/Mitel 5000 / Message Notification

« on: April 07, 2017, 04:03:57 PM »

I have a user with a 5340 phone that has an onscreen notification of 8 messages.  When she tries to clear them they come back within 5 minutes.  If she tries to reply it takes her to voicemail and when she enters her password it says invalid password.  I have tried deleting the voicemail box and re-creating it, un-register the pin on the phone and re-program it after copying another extensions settings to her extension.  I have also deleted her extension completely and re-created it with no luck.  Anyone have any ideas?  It is like the messages are sitting out there somewhere and when the extension is active again it shows messages on the phone screen.

Thanks
Eric