Messages

1

MiVoice Office 250/Mitel 5000 / Re: Extension - Telephone bell Issue

« on: April 10, 2017, 05:23:14 AM »

I'm wondering if its the Mitel system thinking the line is dead.. When it isn't or something..

2

MiVoice Office 250/Mitel 5000 / Re: Extension - Telephone bell Issue

« on: April 10, 2017, 04:34:32 AM »

..Nop.... Phone switched off Saturday morning!.. What could it be... The analogue line isn't making any calls outbound as its just simply a telephone bell. It's lasted about a month before switching itself off.



Any ideas? 

3

MiVoice Office 250/Mitel 5000 / Re: Recalling on hold ???

« on: March 22, 2017, 11:52:20 AM »

Plus the call says internal "IC" Which is confusing me

4

MiVoice Office 250/Mitel 5000 / Re: Recalling on hold ???

« on: March 22, 2017, 11:40:01 AM »

Hi DND ON. We did discover they we're putting calls on hold by pressing the transfer button, then putting the phone on the side It could be one member is still doing it. But from what we can find, this recall issue happens whilst the service adviser is on the phone to a customer.

I'll adjust the timer and see what happens 

Many thanks

5

MiVoice Office 250/Mitel 5000 / Recalling on hold ???

« on: March 22, 2017, 11:24:36 AM »

Hi,

Receptionist is experiencing this issue with "Recalling on hold" via the Mitel console. When she answers the "recalling on hold", it turns out to be one of the service advisers is having a conversion with a customer. The call then turns into a three way conversion after the receptionist answers the "recalling on hold". When she hangs up, it hangs up for all.



Any ideas?

6

MiVoice Office 250/Mitel 5000 / Re: Extension - Telephone bell Issue

« on: March 13, 2017, 10:16:19 AM »

Fixed the ringtone issue. Bell would ring in small bursts. In Flags its called Extended Ring Cadence. See how the week goes.

Thanks again dwayneg!

7

MiVoice Office 250/Mitel 5000 / Re: Extension - Telephone bell Issue

« on: March 13, 2017, 09:01:26 AM »

Thanks guys! I've done the following. Removed the extension from none. Then back to single line. Reassigned the extension number, and placed back into the ring all hunt group. It usually stops working after 4-5 days so well see what happens on Friday this week. If this works.. You guys are awesome! 

This thing has been a nightmare!

One thing I've noticed is the bell rings differently now. Easy fix I'm sure. Any suggestions how i can fix this?

8

MiVoice Office 250/Mitel 5000 / Extension - Telephone bell Issue

« on: March 10, 2017, 07:42:01 AM »

Hi,

We have a Telephone bell connected to the Mitel 5000 system (BT Loud bell). Its used for are salesman team. Its in a hunt group, and we've have had no problems. Until the very start of this year. The Extension for the Telephone bell went offline. I connected to the MiVoice Office 250 system, then connected to "System Monitoring" to reset the phone from there. After resetting, the bell works again. Friend of mine who knows more about this than i do thinks that the Extension number is automatically switching off because no outbound calls are made on that extension number.

Thing is, that Extension was working fine last year.

Its keeps happening every 4-5 days. You can ring the Extension directly and it will ring no problems. But when you ring the main line, press 1 for sales etc. The bell simply wont ring...

Everything looks correct like flags, "replace" hunt group. It all looks ok.

All i can gather is that :

*its not being removed from the hunt group
*resetting the Extension resolves the problem temporally. 4-5 days max
*After 1st January, the extension number switched itself "offline"

Anyone have any ideas where to go from here??