Messages

1

Mitel Software Applications / Calendar Integration not working after upgrade

« on: March 16, 2018, 04:14:27 PM »

After a recent upgrade of our MiCollab environment, CI is no longer working. In MCS, after ticking the box "Enable Calendar Integration" and clicking on 'Test Connection' (using my username/password), I get the dreaded "Invalid calendar server credentials.: Invalid credentials."

I've been working with our partner as well as searching high/low on my own for a solution, and am not having any luck. I've tried following the suggestions in other threads related to IIS and enabling "Basic and/or Digest" authentication on \EWS, restarting IIS, and then walking through the steps above again and had zero luck.

Server Version: 8.0.2.10
Client Version: 8.0.303 (build: 40)
Exchange Server 2010, SP2

Anybody know if CI still works with the server/client versions noted above? Also, we're planning an upgrade to Exchange 2016 in the next month or so, does CI work with this version of Exchange?

Thank you for any feedback/help

2

Mitel MiVoice Business/MCD/3300 / Re: Routing question

« on: March 02, 2017, 04:20:55 PM »

Thank you. OK, so I was likely overthinking this one. Yes, we're on V8, so I simply need to point his DID to her extension and we're done. Internal calls will still go to him; external to her, and anything she needs to txfr is as simple as click of button and enter his ext.

Thank you again.

3

Mitel MiVoice Business/MCD/3300 / Routing question

« on: March 02, 2017, 03:43:52 PM »

Hi All:

My org has been with Mitel for a long time, and we recently moved from a 5000-series Axxess system to a 3300. So far, we're really liking things.

I'm trying to get up to speed as quickly as possible, so as not to continue to lean on our integration partner, and the learning curve is steep.

Today, my challenge is shown below. One of my users would like

1.   Internal calls made to my number would go to my phone as normal.
2.   External calls made to my number would go to admins phone.

From poking around the Help guide, it looks like the solution is somewhere in the Call Coverage Services/Call Rerouting areas in the MiV Business interface. I'm just unsure of the proper steps that need to be taken.

Can anybody help out or point me to a Step-by-Step guide?

Thank you!

Lou