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MiVoice Office 250/Mitel 5000 / Forward Voice Mail envelope with voice mail

« on: February 23, 2017, 12:36:19 PM »

Hey folks I'm new to the forum as well as maintaining a Mitel 5000 system.  I've had great support from my vendor but have hit upon a need we  have not found the solution to.   When a Voice mail is left in our receptionist mailbox it has the correct envelope data (call date, time and caller-id) however when the receptionist forwards the voice mail to the correct extension / voice mailbox, the envelope information is replaced with that of the receptionist extension and date/time of the forwarding.

How can I set the system to forward the original envelope information with the initial voicemail?
Thanks
Paul