Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mailboxes that alert more than one phone?

« on: March 09, 2017, 05:10:19 AM »

TE you absolute LEGEND.

Thanks you so much, we were told by our telephone support company that this was impossible.

Tested and fully working.

Karma given and well deserved.

2

MiVoice Office 250/Mitel 5000 / Re: Mailboxes that alert more than one phone?

« on: February 28, 2017, 04:07:18 AM »

AchtungNate,

Look at getting Phone Manager setup which does just what you are wanting to do.

Thanks,

TE

We're currently using Phone Manager 4 on site. I wasn't aware of that sort of  functionality in it!?

3

MiVoice Office 250/Mitel 5000 / Re: Mailboxes that alert more than one phone?

« on: February 27, 2017, 12:03:09 PM »

I've never seen anything like that in programming; as you've seen, the option is just for one station.

I send the voicemail to a group email box to alleviate the problem of having a single person on vacation.

Thanks Chol, that was pretty much my go to option.

4

MiVoice Office 250/Mitel 5000 / Mailboxes that alert more than one phone?

« on: February 27, 2017, 10:34:41 AM »

Long shot but does anybody have any clues about having a single mailbox alert more than one phone?

A few of our departments have missed some voice messages when a certain member of staff isn't in/on shift. In my opinion they should just develop a better operational procedure with daily checks but I'm trying to make it as user proof as possible.

I'm aware I can use the email system to alert users to check the mailbox but wondered if it were possible to do it all using the phones alone?

Thanks.

5

MiVoice Office 250/Mitel 5000 / Re: Stop calls to static ext. when hot desk is logged in ???

« on: February 27, 2017, 10:30:57 AM »

Thanks for all the help on this so far.

6

MiVoice Office 250/Mitel 5000 / Re: Stop calls to static ext. when hot desk is logged in ???

« on: February 17, 2017, 04:13:54 AM »

Not in a place where I can test this, but have you tried putting original phone in DND before invoking Hot Desk?

Just tested and this works, the calls won't go through to the original Ext. but will get to the hot desk Ext.


With regards to option 2 from TE that's not something my company are really willing to do for the sake of avoiding a few random calls. The IM room hasn't been needed for almost two years and we hope it never has to be used again. So I'm just trying to reduce the chance of it happening really.

7

MiVoice Office 250/Mitel 5000 / Re: Stop calls to static ext. when hot desk is logged in ???

« on: February 16, 2017, 12:29:02 PM »

I forgot to stipulate that the brief given to me was that this needs to be pre-configured so that a "non-technical" person can set this up in the event of a emergency (with instructions provided might I add).

So while with myself or other colleagues from IT on site we could reconfigure phones and extensions relatively quickly, we may not be the first staff to arrive (if at all) so the set up needs to be as hands off as possible. It may be the case that we just have to put up with a few nuances like existing extensions receiving calls. It's worth pointing out that the "repurposed" phones are purely internal only and have no external DDI so we'd not risk any other external calls coming in to the "IM" lines.

Thanks again for the thoughts so far.

8

MiVoice Office 250/Mitel 5000 / Re: Stop calls to static ext. when hot desk is logged in ???

« on: February 16, 2017, 12:12:54 PM »

I logged onto my own ext. using the hot desk profile and then dialled my own (original) ext. and it still rang through. I may well be missing something.

Thanks for the replies so far though, much appreciated.

9

MiVoice Office 250/Mitel 5000 / Stop calls to static ext. when hot desk is logged in ???

« on: February 16, 2017, 11:34:27 AM »

Hi guys, bizarre request but I'm setting up something a little unique and not necessarily the norm.

I am required to have phones that, at any given moment, we can repurpose from within my business to create an ad-hoc incident management "IM" room. Taking calls on specific DDIs only and ideally NOT take any internal calls at all.

I'm struggling to come up with much of a solution, I've configured a "IM" hunt group. This has two static phones in it which are purposed for specifically for this task but there is also requirement for FOUR more telephones to be repurposed from other, low telephone use areas in the business as and when needed. Initially I thought of using Hot Desk profiles so the user setting up the four extra phones could simply log in using the profiles given and thus putting those phones "live" in the hunt group. This meets my initial working criteria, however if somebody is to dial one of the original ext. numbers of those repurposed phones they still call through, I'd ideally like this to not happen if possible.

Another reason for using hot desk profiles is that if the repurposed phones are not needed those numbers will not get calls from the "IM" hunt group. Some of these calls may be sensitive in nature and I need them to be dealt with by the assigned staff.

Any help, advice or tips is greatly appreciated.

I'm using MiVoice Office 250 and 5312 IP handsets.