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MiVoice Office 250/Mitel 5000 / Re: Use DEE to send call to hunt group

« on: January 30, 2017, 04:35:41 PM »

Cholzhauer,

The one thing that you missed was that DEE overrides all other forwarding types; i.e. it is ignoring your manual forward to the Hunt Group.

The good news is that you didn't miss any flags, the bad news is that your logic flow won't work.

In order to make it ring the Sales Hunt Group you will have to break the logic by sending the call to a device (CRA) that will answer it and then transfer the call to the Hunt Group. The issue with that is now the call won't go to the person's mailbox without more logic being designed into the call flow.

So if it were I that was designing it this is how I would go about it.

1. Create a new CRA that will timeout to the person's mailbox.
2. Create a new Hunt Group and copy the Sales Hunt Group with the exception of having the Recall go to the new CRA that will timeout to the person's mailbox; no day or night recordings. Make sure you set the Recall timer to about 24 seconds (4 rings).
3. Create another new CRA that will timeout to the new faux Sales HG that will Recall to the person's mailbox.
4. Set step 2 of the DEE to go to the CRA created in Step 3. There will not be a Step 3 in the DEE so you can remove Voice Mail.

Give that a shot and see if it works for you.

Thanks,

TE

I work for cholzhauer and was tasked with making it work. After following the above I had the issue where the phantom wasn't picking up the call. The only reason a phantom was in play, was the limitation of DEE not allowing CRAs in the place of say Desk2. To get around it I used the voice mail step and routed it to the CRA in step 4. Seems to be working now, thank you all for the help!