Messages

1

MiVoice Office 250/Mitel 5000 / Re: Switched phone service providers (digital to analog lines)

« on: January 24, 2017, 08:34:49 AM »

Just talked to a certified Mitel tech and yes he needs to come out and rewire some things.  Thanks for your help.

2

MiVoice Office 250/Mitel 5000 / Re: Switched phone service providers (digital to analog lines)

« on: January 24, 2017, 07:54:30 AM »

I'm not sure about the digital line...this is what the Comcast tech told me we had with AT&T.  AT&T line was coming directly into the building via normal phone line.  The only thing Comcast did was add an ARRIS TM804.  I assume that converts to analog...if we actually had digital to begin with?

3

MiVoice Office 250/Mitel 5000 / Switched phone service providers (digital to analog lines)

« on: January 23, 2017, 09:50:53 PM »

I have a total of 3 phone lines...line 1 and 2 going to the Mitel 5000 phone system and line 3 going directly to the fax machine (this one works fine).  Today, I switched from AT&T (digital lines) to Comcast (Analog lines) and am having some issues with the phone system side of things.  We are getting a dial tone on lines 1 and 2 as it comes into the building, but not when we route the lines over to the phone system.  We did have some sporadic luck with line 1, but it would go from working to not working within minutes.  After hours of struggling trying to get the lines to work with the phone system, the Comcast tech pushed the blame on the phone system and said that since we had digital lines with AT&T and now that it's analog we would need to switch some settings with the Mitel 5000.  He seems to have a point that it might be the phone system since I can easily route lines 1 or 2 over to the fax machine and it works perfectly.

Anyone have any thoughts on this?

Thanks for your help.