Messages

1

MiVoice Office 250/Mitel 5000 / Re: Change extension for "Dial 0 for Assistance"

« on: January 13, 2017, 01:22:48 PM »

Thanks for the reply TE!  You're right...I'm not a certified technician at all.  Lol.  I'm the System Admin here.  We used to have our phone system managed by our Mitel phone provider, but unfortunately we had to cut support for budgetary reasons.  So I've been charged with learning on the fly with no training.  This forum has helped me a lot though.

As for my issue, I'd previously tried #1a, but that didn't change it.  However, I tried your #2 suggestion and it worked perfectly.  Thank you for that!

Regarding Message Notification Phone Destination...it's still pointing to the old extension, but I cannot change it.  Any ideas?

2

MiVoice Office 250/Mitel 5000 / Change extension for "Dial 0 for Assistance"

« on: January 13, 2017, 10:30:49 AM »

Hi guys. Newbie here...this is my first post, but I've been browsing these boards for help for about a year now.  You all have really been a lot of help, but I'm having trouble finding info on changing the destination extension for the "Dial 0 for Assistance" from our auto attendant.  I've changed settings to the new extension on the following below, but it still rings at the old extension when dialing 0.

I've changed settings to new extension here: 5000CP > System > Devices and Feature Codes > Phones > (new extension) > Flags > Attendant = "Yes".
Also here:  5000CP > System > Phone-Related Information > Attendants > (Entered new extension).
And finally here:  5000CP > System > Phone-Related Information >  Primary Attendants > (Changed both Primary and Local to new extension).

Lastly, the voicemail light on our general mailbox still also lights up on the old extension.

Help please.  Any input would be greatly appreciated.  Thanks in advance.