Show Posts
1
Mitel MiVoice Business/MCD/3300 / External Calls rejected when trying to call forwarded extension. 3300 CXi II
« on: January 11, 2017, 12:05:13 PM »
Hello,
I am a complete newb on Mitel systems who absorbed IT tasks 6 months ago for my small company. We have a Mitel 3300 ICP CXi II box with about 65 various IP sets and a few analog lines for alarm and faxes.
I've already had a complete system failure I limped through with some help from a local Mitel service company. I'm familiar with the in's and out's of MCD, but I can barely understand what a lot of the settings do. Currently I have a user who forwarded their IP set to her cellphone using the blue menu button to access the handset forwarding function. The problem is internal extensions forward correctly, but external calls to the forwarded extension are blocked and get the "Non working number" recording from the carrier. This is the case for any extension you try to forward. I've poked around in COS and COR with no solution. As far as I can tell we have no settings in the COR Group form. All 64 rows are blank. Call forwarding internal and external are enabled as well as Public Trunk to Public Trunk in COS.
Any help for a novice would be appreciated.
Thanks,
I am a complete newb on Mitel systems who absorbed IT tasks 6 months ago for my small company. We have a Mitel 3300 ICP CXi II box with about 65 various IP sets and a few analog lines for alarm and faxes.
I've already had a complete system failure I limped through with some help from a local Mitel service company. I'm familiar with the in's and out's of MCD, but I can barely understand what a lot of the settings do. Currently I have a user who forwarded their IP set to her cellphone using the blue menu button to access the handset forwarding function. The problem is internal extensions forward correctly, but external calls to the forwarded extension are blocked and get the "Non working number" recording from the carrier. This is the case for any extension you try to forward. I've poked around in COS and COR with no solution. As far as I can tell we have no settings in the COR Group form. All 64 rows are blank. Call forwarding internal and external are enabled as well as Public Trunk to Public Trunk in COS.
Any help for a novice would be appreciated.
Thanks,