Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Forwarding

« on: December 22, 2016, 02:30:40 PM »

First of all I want to thank you for taking your time to help me with this problem. I did what you suggested which was from my mobile phone I called my DID number. On the display that the calls are getting forwarded to it has the following:
At the very top of the display it has my mobile number, under that it has my name and under that it has “Forward Call”

Another thing I tried was to forward the phone to another extension or to voicemail. I did this to see if it would not keep forwarding to the other persons (my boss) extension but when I tried to do that the display on my phone said “The activation of your call forwarding profile failed.”

So I went under “Users and Devices” and “Advanced Configuration” and “Call forwarding profile” and deleted my entry. In the entry that I deleted was not the phone that calls are getting forwarded to. Deleting is entry did not fix it. Now when I go to Call Forward and edit or activate it the message I get is still “The activation of your call forwarding profile failed.”

Thanks in advance for your help. I hate being a newbie but someday I will be helping other newbies.

2

Mitel MiVoice Business/MCD/3300 / Forwarding

« on: December 21, 2016, 05:12:26 PM »

I'm sorry if this appears to be a silly question but I'm a newbie. I have a 5330e phone and it is not set to forward yet when someone calls from the outside world it gets forwarded t someone else's extension. Why is this happening and how can I stop it?