Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Issue with vMCD and Lync 2013

« on: December 27, 2016, 09:11:41 AM »

Yes it does.  I changed it so that the 4510 is a speed call for the system and then sent that to another extension.  Seems to be working now.  Thanks for your help.

2

Mitel MiVoice Business/MCD/3300 / Re: Issue with vMCD and Lync 2013

« on: December 20, 2016, 01:23:11 PM »

Ralph,

I verified the SMDR messages and I am receiving something from our PRI when I call that number.  It seems like the gateway doesnt know what to do with the number because it is not listed in the telephone directory.  It is just in our ARS list.  I know I am missing something I am just not sure where to look.

3

Mitel MiVoice Business/MCD/3300 / Re: Issue with vMCD and Lync 2013

« on: December 20, 2016, 09:01:40 AM »

Ralph,

Thanks for you reply.  I will look at the logs.  I don't know if this helps but if I turn that extension into a ring group with my phone as a member the DID will respond from the outside and it rings.

4

Mitel MiVoice Business/MCD/3300 / Issue with vMCD and Lync 2013

« on: December 19, 2016, 12:50:32 PM »

I am in need of help.  We currently are running a vMCD version 6 SP2 and our PRIs are located on a 3300 running the same version.  We have setup Lync for IM and conferencing and when you call the internal extension (4510) everything works fine.  It is also a known DID but when we call it from the outside it gives back an error message saying the number is no longer in service.  I am new to SIP trunking and I was wondering if I needed to put a SIP trunk in the ICP 3300 or will the number route from the PRI gateways to the vMCD to find it path.

Thanks!