Messages

1

Mitel Software Applications / Re: Micollab app - No Configuration, Softphone off

« on: October 23, 2017, 09:19:59 AM »

Hi Ryang

Thanks for your replies.
The softphone is linked under Users and Services. UC Endpoint is selected as well as the deployment profile.

Can it be a setting on the iPhone Micollab App? This was setup long ago and stopped working, therefor I am thinking it must be a change on the handset.

The only difference I can see is on the Micollab App on the iphone. Client version is 8.0.108 (Server version 7.2.1.13) Is the client version compatible with the server version? 

2

Mitel Software Applications / Re: Micollab app - No Configuration, Softphone off

« on: October 23, 2017, 04:17:49 AM »

Hi Sarond

Thank you for your reply.

I have redeployed and it stays the same. I have compared all the config in Micollab and the settings are the same.

3

Mitel Software Applications / Micollab app - No Configuration, Softphone off

« on: October 20, 2017, 06:10:57 AM »

Can anyone help me solve this please. I have two people with this problem and I have no idea how this happend.
They use the Micollab App on their iPhones. The softphone is OFF and says "No Configuration"

How can i get it back to "on"?

Many thanks for looking 

4

Mitel MiVoice Business/MCD/3300 / Re: Help me find automatic forwarding please

« on: September 01, 2017, 10:56:00 AM »

Thanks acejavelin, I have been in YSE and not seen anything. I will have a dig in Micollab and Nupoint now.

5

Mitel MiVoice Business/MCD/3300 / Help me find automatic forwarding please

« on: September 01, 2017, 10:22:58 AM »

hi everyone 

Hope someone can point me in the right direction.

I have a user 9215 whose phone forwards all calls automatically to user 9218 from 3pm everyday. I need to change the forwarding destination. Any idea how I can track down where this is setup?

Many thanks for looking 

6

Mitel MiVoice Business/MCD/3300 / Re: The selected device is resilient

« on: February 03, 2017, 04:20:21 AM »

The number did not show up in the telephone directory.

I got around the problem and managed to delete the number.

I changed the number in Multiline IP Sets and this caused the number to be created under Users and Devices. I was then able to delete the number.

Thank you for all your replies

7

Mitel MiVoice Business/MCD/3300 / Re: The selected device is resilient

« on: February 02, 2017, 04:12:30 AM »

Under Users and Services the number is not there.
When I do LOCATE NUMBER 7*409 the result is The number refers to a Superset 5020 IP

8

Mitel MiVoice Business/MCD/3300 / The selected device is resilient

« on: February 01, 2017, 12:02:48 PM »

When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks

9

Mitel MiVoice Business/MCD/3300 / Re: Can't find where to delete number

« on: February 01, 2017, 11:48:48 AM »

When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks

10

Mitel MiVoice Business/MCD/3300 / Re: Can't find where to delete number

« on: November 24, 2016, 04:24:17 AM »

Guys thanks for you replies.  It was in the Mulitline IP sets.

Apologies if this was a stupid question. I have been handed a Mitel system to maintain with no experience!   

11

Mitel MiVoice Business/MCD/3300 / Can't find where to delete number

« on: November 23, 2016, 11:30:52 AM »

I am trying to create a new user (agent). Our users sync with Active Directory.

When i try and save the new user in Manage Detained Entries I get an error saying the The directory number already exists.

I cant find any trace of the user or number in MiVoice Business. When I do a locate number in maintenance commands. It says the number refers to a Superset 5020 IP.

Can anyone please advice how I can find where to remove 7*562 from?

Thanks