Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 – Replace 5320 w/5320

« on: December 02, 2016, 02:31:05 PM »

First I want to say thank you to everyone who responded.  For the sake of anyone who might run across this in the future, I wanted to follow-up with how it went in my case.  There were two options offered, my initial process and then one by NTEDave.  NTEDave had the most ideal option in my case and it goes as follow:

Part I
   1. Disconnect phone to be replaced
   2. Open DB Programmer
   3. Go to System\Devices & Feature Codes\Phone\Local (appropriate group)
   4. Double click on the extension to replace
   5. Double click on IP Settings
   6. Double click on Network Configuration
   7. Right click on MAC Address and clear
   8. Enter new phone MAC Address

Part II
   1. With old phone offline
   2. Connect new phone
   3. Should open with extension and settings (it does and it was awesome)

I have 17 locations and if all we're doing is replacing a phone four hours away, this is the way to go.  My only challenge is if the end user can't assemble the phone and reconnect the handset and network cable.  I'm 100% confident I can talk them through this and therefore confident this is better than the cost of travel.

2

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email

« on: November 22, 2016, 03:17:51 PM »

Did some searching, looks like their smtp server is promail.ptd.net.  I might be wrong but checking that with mxtools, it returned solid information.

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 – Replace 5320 w/5320

« on: November 22, 2016, 07:27:40 AM »

Everyone, thank you for your input!

The new phone has not been assigned a local extension.
Ensure Replace code is setup accordingly.  My findings are as follow:
  a) Enable Pin Reg = Yes
  b) Access Code for Pin Reg = ***

With the old phone offline the following will take place.
1. Connect new phone
2. When asked for Pin, enter ***Extension (no space between * and extension)
3. Press red Hold button

Project complete

Again, thank you and I couldn't have had a better first post experience!

4

MiVoice Office 250/Mitel 5000 / Mitel 5000 – Replace 5320 w/5320

« on: November 21, 2016, 03:46:43 PM »

I’ve been reading through the forums and think I know what I need to do to replace a broken 5320 but want to make sure I have the steps right.  I would greatly appreciate your input.

Part I
1.   Open DB Programmer
2.   Go to System\Devices & Feature Codes\Phones and pick the local group
3.   Go to the extension to be replaced
4.   Right click on the extension
5.   Select “Clear Pin Registration”

Part II
1.   Connect new phone
2.   Pin with the existing extension number

My question, if all of the above is correct, will the new phone inherit the old phones setup, e.g., system speed dials, button mapping, name, etc.…? 

Thank you for your feedback!