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Mitel MiVoice Business/MCD/3300 / 3300 ACD Queuing Query
« on: September 22, 2016, 10:25:19 AM »
Hi,
I've got a 3300 running several ACD queues.
Each has it's own agent skill group, and each group has the setting "Queue Callers To Group When No Local Agents Are Logged In and Present" set to Yes.
Despite this incoming calls to the ACD will go the calls "Path Unavailable Answer Point" (or in the case of a line where I don't have one set it goes to a dead line) if there are no agents logged in. Calls queue fine if there is an agent available.
Is anyone aware of another setting which can cause this?
Many Thanks
I've got a 3300 running several ACD queues.
Each has it's own agent skill group, and each group has the setting "Queue Callers To Group When No Local Agents Are Logged In and Present" set to Yes.
Despite this incoming calls to the ACD will go the calls "Path Unavailable Answer Point" (or in the case of a line where I don't have one set it goes to a dead line) if there are no agents logged in. Calls queue fine if there is an agent available.
Is anyone aware of another setting which can cause this?
Many Thanks