Messages

1

Mitel MiVoice Business/MCD/3300 / Configure FFX50 via SIP to MiVB

« on: December 08, 2023, 10:10:25 AM »

I have a customer looking to connect Fax Finder FFX50 via SIP to an MiVB for inbound faxing.  I checked the COE and there is nothing recent for Fax Finder.  I did find a doc for an XMedius Fax Server, but is several years old as well.  Does anyone have a configuration instructions available?  Thank you in advance for your time.

2

Mitel Software Applications / Active Directory Integration and wants external dialing to contacts sync'd

« on: November 09, 2023, 04:26:02 PM »

Customer has several users that don't use a Mitel phone but have cell phone only.  They use a Shoretel system now and have those users loaded in AD which syncs to Shoretel and they can search via Connect or phone and dial their cell phone.  They want the same functionality on Mitel Business, Micollab and Ignite now that they are moving there.  These users are in AD as a phone listed as Other I believe or 2ndary phone, but is there an EASY way for me to just populate a phone directory with these numbers?

I could import them all in and create an extension for them so they can search via name and call forward them all to the cell phone, but that would use a license (unless I set the extension as trusted), but then the customer cannot manage it easily. 

Anyone have any other suggestions?

3

Mitel MiVoice Business/MCD/3300 / Re: 69XX device resilient mode indicator?

« on: June 23, 2021, 04:47:09 PM »

If a 69xx handset is resilient the clock changes to 24 hour format

Is this a setting somewhere because ours don’t do this?

4

Mitel MiVoice Business/MCD/3300 / ring group DN

« on: June 23, 2021, 04:44:05 PM »

Check the class of service. There is a setting under Miscellaneous “Force Device Busy If Any Line In Use”.

5

Mitel MiVoice Business/MCD/3300 / Re: SIP Peer Profile Setup - Metaswitch/MetaSphere

« on: May 31, 2021, 10:19:22 PM »

Currently working with Mitel to get a certification of Meta trunks. Taking much longer than we thought.

6

Mitel Software Applications / Re: Micollab 7.3 & Windows 10

« on: September 18, 2019, 08:58:54 AM »

Mitel is aware of the issue and working on a diagnostic patch which should be available soon (per support).  We were told to back down to .net 4.7 if possible.  We also found that changing from Minet to SIP softphone seemed to do the trick, but if you need ACD or Call recording, it isn't supported with SIP.

7

Mitel Software Applications / Best Practices for Scheduled Reboots

« on: September 18, 2019, 08:56:06 AM »

Looking to see what everyone else does for reboot schedules for their virtual systems.  Have been running into instances of the system completely locking up (cannot putty to it, cannot load web gui, cannot console to it, but can ping the IP).  A hard reboot resolves the issue.  In troubleshooting with Mitel, they said that the uptimes were over 1 year and that caused the issue.  So what is everyone's best practice for a multi tenant virtual system with resiliency, 3300, MBG, MiCollab, MiCC and Call Recording.  Thanks in advance for your time. 

8

Mitel Software Applications / Re: Wireshark shows packets out of sequence and wrong timestamp internally on MBG

« on: October 31, 2017, 01:58:39 PM »

I will have to wait for the customer to provide us with the captures at the end unit. 

I believe they are Cisco switches, but they are not managed by us, but rather the customer.  We manage the router and have confirmed the configuration is good from the site.

9

Mitel Software Applications / Re: Wireshark shows packets out of sequence and wrong timestamp internally on MBG

« on: October 31, 2017, 12:03:43 PM »

Yes, they claim they get choppy audio.  I hear a little bit of jitter in part of the call, but not horrible at all, just a bit of choppy during a sentence.  When they provide these examples, it is usually a 10+ minute call and they are complaining of one sentence.

10

Mitel Software Applications / Re: Wireshark shows packets out of sequence and wrong timestamp internally on MBG

« on: October 31, 2017, 11:49:13 AM »

Thanks for the advise.  We have tried captures at the MBG on both the phone side and the SIP trunk side as well as captures on the ISP  network.  The only captures that we have not received yet are on the phone side specifically on the customer's network.  These are 6940 phones and apparently Mitel said that voice quality stats in the MCD are not accurate.  The customer has not reported any other issues and we have not made any changes, so not sure what is going on.

11

Mitel Software Applications / Wireshark shows packets out of sequence and wrong timestamp internally on MBG

« on: October 18, 2017, 12:48:40 PM »

I haven been troubleshooting an issue for a while now that a customer is giving us examples of jitter in some calls.  We have been running tcpdump on the MBG and reviewing the captures.  I even teleworkered a phone to their system and did a test call and the audio was fine, but when I look at the capture it shows 5% packets out of sequence and with wrong time stamp on all legs of the captures (Internally on the MBG from one port to the other, as well as the interface to and from the SIP SBC).  I did a similar test on another customer that is setup identically (all of our system are cloud based pbx's in the same Datacenter with the same SIP trunks) and that tcpdump shows clean, virtually nothing out of sequence or wrong time stamp.  Any ideas what to look for that would cause the packets out of sequence or wrong timestamp especially internally on the IP for the MBG from one port to another?  Thanks in advance for your time. 

12

Mitel MiVoice Business/MCD/3300 / Re: Logs to show physical phone HotDesk user is logged into?

« on: August 22, 2017, 08:10:06 PM »

You will get it from the logs if you go back far enough

I checked the logs for this extension and went back days before. Since this user stated they log in and out at different locations I shouldn’t have to go beyond that day to find it.


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13

Mitel MiVoice Business/MCD/3300 / Logs to show physical phone HotDesk user is logged into?

« on: August 22, 2017, 12:45:01 PM »

I am trying to find a log file that will tell me where a HotDesk user was logged in at for yesterday.  I checked the Maintenance and Software Logs and the Audit Trail logs and didn't find anything.  Where can I find this info? 

The user states that they don't remember where they were logged in at and there was a 911 call made from that extension and they are looking for additional information.

Thanks in advance for your time.

14

Mitel Software Applications / Recommended TimeZone for locations in ET and PT

« on: August 14, 2017, 02:15:44 PM »

We have a customer who wants his readerboards in Contact Center to show in PT and reset at midnight PT.  The issue is that the cloud system hosting all of their applications is in ET.  The customer has 2 locations, one in ET and one in PT.  Their default location was the ET time zone so the systems were all configured as ET.  We attempted to change the Site in YourSite Explorer to PT and also change the timezone on the computer that runs MiCC to PT, but the readerboard stats still clear the stats at 9pm PT (12am ET). 

Is there a best practices for systems running in different time zones for this specific scenario?  Thanks in advance for your time.

15

Mitel MiVoice Business/MCD/3300 / TFTP Download extremely slow

« on: May 10, 2017, 10:36:30 AM »

Unfortunately we use multiple software versions depending on what the client is at. Anywhere from 7.0, 7.2, 8.0. We also may have to test with any different model of Mitel telephone 5320, 5330, 5340, etc.


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