Messages

1

MiVoice Office 250/Mitel 5000 / Re: 5000HX 5.1 Email Gateway to O365

« on: February 01, 2022, 04:55:36 PM »

We are running into this same issue now.  Just noticed that about 10 days ago our O365 SMTP relays fail and in the maillog on our 5000 controller it says TLS 1.0 and TLS 1.1 not supported and to connect using TLS 1.2.  We have been on 6.3 SP4 for at least 6 months now if not longer and all was working well until around January 21st 2022 or so.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel Wireless LAN Stand Configuration and Engineering Guidelines

« on: November 09, 2021, 10:02:38 AM »

I actually just found it after some light digging.  Attaching it here.

3

MiVoice Office 250/Mitel 5000 / Re: Launch DB Programming for MitelPBX gets to "starting session" 10% then drops

« on: May 26, 2021, 02:24:47 PM »

Bummer!  Thanks for letting me know though!  We will all await a resolution I suppose...

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MiVoice Office 250/Mitel 5000 / Re: Launch DB Programming for MitelPBX gets to "starting session" 10% then drops

« on: May 25, 2021, 08:28:12 AM »

I have just recently been impacted by this as well on my Win10 machine.  However, after I do the Access fix, it works, but then once I reboot, I am back to it not working.  Basically have to reinstall Access every time I want to open the SA&D.  Does anyone know of a more permanent fix to this issue?  I saw a hotfix previously mentioned but didn't see a KB number for one.  Thank you!

5

MiVoice Office 250/Mitel 5000 / Best Softphone Choice

« on: September 28, 2020, 08:57:47 AM »

Hi everyone, I have been searching the forums a bit but am still confused on this topic.  I am looking for the "best" softphone that I could use for my situation.  We have a MiVoice Office 250.  I have one, maybe two, users that would like a softphone that can work remotely.  Ideally I would like something that is standalone and doesn't require another platform/software to be installed alongside the MiVoice Office 250.  Just want to install the softphone on their machine, configure it with our teleworker/public address, add the phone wherever needed in my 250, and go - if that is possible.  I see the MiCollab Client Softphone listed - but I am unclear if that requires me to have a MiCollab server or anything like that?  It doesn't have to have any extra features, just dialing by extension and dialing outbound using our trunks on the controller.  I do have a couple spare Cat F licenses if a SIP solution is something that would work best.  If I use a SIP softphone, can it connect to our public IP address of our controller and register?  And, to add on top of this...we are MAC users, so I know this will severely limit my possibilities.  I do have Parallels running Windows on the machine, so that could be an option if necessary.

Thanks for your opinions!

6

MiVoice Office 250/Mitel 5000 / VTech VCS-752 on Mitel 250

« on: July 21, 2020, 04:20:35 PM »

Anyone have any experiencing using this SIP conference phone with a 250?  I got one used (maybe that's the issue) and have set it up on my network.  SIP registration went fine.  We did our first conference call and during a 1.5 hour call it dropped the call for no reason that we can determine.  Drops seemed random.  Call was to Zoom.  None of the other dialers into Zoom were disconnected so makes me think its not Zoom's end.  Our previous SIP phone in our conference room (a UC360) works without issue and doesn't drop any calls.  We are trying to replace the UC360 with this VCS-752 because we need the extra speakerphones and microphones that the VCS752 offers.

I am checking for a firmware update on the VCS752, but wanted to reach out and see if anyone else has used one of these successfully (or unsuccessfully) on Mitel 250/5000 platform.

Thanks!

7

MiVoice Office 250/Mitel 5000 / Re: Camp-On timer for ACD

« on: July 21, 2020, 03:15:32 PM »

From the Help section:

Overflow
This determines the amount of time a call will circulate through the hunt group (unanswered) before being picked up by the hunt group’s overflow phone. This timer is started when the Announcement timer expires (or, if there is no announcement phone, when the call is received by the hunt group) and it is restarted each time the call leaves the overflow phone. The valid range is 1–255 seconds; the default value is 72 seconds.

I highlighted the important part.  So this behavior is by design - which is fine.  This is an acceptable solution for now and I can continue to fine tune it to get to where I need to be.

Thank you!

8

MiVoice Office 250/Mitel 5000 / Re: Camp-On timer for ACD

« on: July 21, 2020, 02:42:24 PM »

OK TE here is what I got based on your last suggestions. 

I have setup Call Routing announcement 2518 with no messages and transfer to HG 2400.  HG 2400 has an announcement timer of 1 second and announcement set to CRA 2517.  2517 is set to "hang up".  Overflow is then also set to the same 2517 CRA. 

What is happening when I call 2518 - it sends me into 2400 without playing the busy tone (good) - then after 1 sec hold it is playing the announcement (good) - then 4-5 seconds later it is playing the overflow (not so good, would prefer 30 seconds here) then after overflow greeting plays it goes 30 seconds of hold time, then plays overflow again, and so on.

I am guessing that the first initial 30 second overflow timer STARTS when the call is answered by the HG.  Thus why my announcement is playing for approximately 25 seconds after the call is first picked up, then I get hold music for 4-5 seconds until the 30 second mark is reached, then it plays overflow.  Is there a way for the overflow timer to not start until AFTER my announcement has finished?

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MiVoice Office 250/Mitel 5000 / Re: Camp-On timer for ACD

« on: July 21, 2020, 02:01:10 PM »

Thanks for the replies both DND ON and TE.  I am diving deeper into them right now and testing/configuring and will let you know with how it goes.

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MiVoice Office 250/Mitel 5000 / Re: Camp-On timer for ACD

« on: July 16, 2020, 12:56:27 PM »

Well - I guess maybe ACD is overkill in this case?  I want our inbound calls to our receptionist to stack up while holding on her to be available.  Our calls ring inbound directly to her and she answers, no auto attendant.  I would like them to hear our announcement when the receptionist is already on a call, which relays options to dial any extension or press 0 to leave a message, or continue to hold.  Then hold music for ~30 sec, then play the message again with options, and loop that process for as long as they decide to sit in the queue waiting on her to be available.

I had thought ACD was required for this but will a normal hunt group perform this functionality as well?  I do have just one phone that the calls will be directed to.  The other thing - I would like her to have a visual representation of the incoming calls.  With this setup as ACD she has that in her Mitel Attendant Console, it seems to show the calls stacked up.  With a normal hunt group it doesn't seem to show them in the Attendant Console while they are holding for her to be available. 

It seems to mostly be working setup as ACD right now, except that they hear a busy tone for 3 seconds when the call is picked up by the system, then 15 seconds of hold music, then the announcement message.  I would prefer to eliminate the busy tone for 3 seconds, and have the announcement pick it up immediately when she is on the phone already. 

11

MiVoice Office 250/Mitel 5000 / Camp-On timer for ACD

« on: July 14, 2020, 03:43:13 PM »

Hello all, I am trying to setup my first ACD for our receptionist.  I have the basics setup, but need help with this camp on tone.  When the receptionist is on the phone, and another caller comes in, that new caller is hearing a busy tone for 3 seconds, then going to our MoH for approximately 15 seconds, before then hearing our greeting to tell them they are on hold, etc. 

Is there a way to 1. remove the busy tone that they hear for 3 seconds?  and 2. make it so they immediately hear our recording for Announcement before hearing any MoH?

Thank you!

12

MiVoice Office 250/Mitel 5000 / Re: SIP Sizing

« on: March 11, 2020, 10:02:16 AM »

In regards to the Call Reporting Applications, as far as I am aware we don't have anything outside of the standard install of Office 250.  I don't know if you are inferring that those are included, or if those are extra add-ons.

I will check out the PSTN report however and see what I can determine from it.  Thank you for the prompt reply as always.

13

MiVoice Office 250/Mitel 5000 / SIP Sizing

« on: March 11, 2020, 09:50:49 AM »

Hi, we have a PRI currently connected to our 5000HX running MiVoice Office 250 6.3 SP4.

Our PRI contract is expiring and I am debating if it would be worthwhile to switch to SIP.  We have had a fair amount of issues with the AT&T PRI smart cards failing in our data closet, leading to over a day of downtime on several occasions just to get them out to swap the card out. 

As I am looking at SIP, my main concern is appropriately sizing my service for the needs of our business.  With the PRI I of course have 23 channels.  As far as I am aware we are never reaching that limit. 

My question - is there a report or any way within the 250 to see what the max number of simultaneous channels that were in use at any given moment?  For example, maybe it would show last Tuesday at 443PM we were using 9 channels, and that was the highest point on this theoretical report, so I would know that 16 channels max was my usage for the month, so then when I buy my SIP service I could size for something like 12 trunks or so to make sure I am well covered.

I know I can go into System Admin and Diagnostics and see a live view of the number of ongoing calls.  Really what I need is a historical report of that value, but I cannot find it.  Does anyone know if it exists anywhere?

Thanks!

14

MiVoice Office 250/Mitel 5000 / Upgrading UC360 Firmware

« on: September 19, 2019, 02:52:16 PM »

Hey all, I have a UC360 that I factory reset (including firmware).  Now trying to upgrade to latest firmware.  I have pointed it to 66.46.196.182:8080 but am getting an error that software upgrade cannot connect to that IP/port.  Last I checked that was the public IP from Mitel to get new firmware...anyone know if that is still the case, or has this IP changed?  or are they not providing that any longer?

Thanks!

15

MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue

« on: June 19, 2019, 01:24:23 PM »

Mitel applied the patch and so far we are good. Thanks for all the helpful comments everyone.