Messages

1

Mitel Software Applications / Re: Contact Center Client Min Permissions Required

« on: October 20, 2017, 08:00:26 AM »

Thanks to your guidance about the Security Role I was able to find the solution.  Here is the section that was relevant.

Thanks for the assistance

2

Mitel Software Applications / Re: Contact Center Client Min Permissions Required

« on: October 19, 2017, 08:26:58 AM »

Thanks for the info.  I created a new role with minimum suggested and left Supervisor License to None and they still could not logon.  Once I set the Supervisor License to Advanced it worked, but again they have access to make the modifications. 

3

Mitel Software Applications / Contact Center Client Min Permissions Required

« on: October 18, 2017, 12:14:59 PM »

I am trying to create a new user to allow access to the Contact Center Client.  In YSE I gave them the Agent Role and under Supervisor License I selected None.  However when trying to logon to CCC I get the following error "The employee has insufficient permissions or licensing to access the application."  If i set the Supervisor License to Advanced they are able to logon however they have additional access that is not needed. 

What I am trying to accomplish is that they are able to logon, but not make any changes to Shared Profiles.  I want to give all agents this access, but if they change it on the shared profile it impacts everyone.

Thank you for your assistance.

4

Mitel MiVoice Business/MCD/3300 / ACD Call Questions

« on: September 21, 2017, 04:08:16 PM »

Hello everyone I was wondering if someone could possibly provide some guidance on this ACD question.   We have a queue that has about 15 agents, and they make several outbound calls, but they are also part of a queue and get inbound calls.  Several agents have said they are not getting any inbound calls.  What I have noticed is that anyone who makes a large amount of outbound calls will have less inbound calls.

My question is what is the priority of who gets the next inbound call.  Is it based on idle time, or time since the last event (which could have been an outbound call).  Is there a way to change the way priority of who gets the calls?

Just to let you know there is no type of Skill Levels setup on the queue, so everyone should equally get the calls.

Thank you for your assistance.

5

Mitel Software Applications / Re: Failed Install of MiCollab Audio, Web and Video Conferencing Client

« on: July 26, 2017, 07:59:28 AM »

Thanks for the info on the path.  Unfortunately that is the newer version and I need the older one to do the uninstall. 

I was able to use the Microsoft Uninstaller to remove the application and successfully get it installed.

However when you say to sync the collaboration, what are you referring to?  I went to the collaboration tab but I only see Refresh.

6

Mitel Software Applications / Failed Install of MiCollab Audio, Web and Video Conferencing Client

« on: July 25, 2017, 08:11:53 AM »

We recently upgraded the MiCollab server and because of this UCA was upgraded to MiCollab.  As part of the initial install of UCA it prompted to install Mitel Collaboration Advanced Client.  Now during the upgrade to MiCollab it's trying to install MiCollab Audio, Web and Video Conferencing Client which is failing to install since it can't uninstall the Advanced Client since it can't find the file MCAClient.msi.

Is there a way to un-install the application, or can someone point me to where I can find the source.  The file version in Programs and Features is showing 2.0.212.0.

I don't necessarily need the MiCollab Audio, Web and Video Conferencing Client installed but everytime I open MiCollab it prompts to install the application.

7

Mitel MiVoice Business/MCD/3300 / Re: Missed Calls on Main Display

« on: July 21, 2017, 03:57:08 PM »

Thanks for the info.  I was able to get this working.

Not the ideal situation since it was ideal, but a good workaround.

8

Mitel MiVoice Business/MCD/3300 / Re: Missed Calls on Main Display

« on: July 21, 2017, 08:24:35 AM »

Yes that is the option we maybe going with.  I also tried to program a Call History button but that does not seem to work properly.  Even when I get a call it shows 0 calls, however if I go to the Missed Calls menu I see several.

9

Mitel MiVoice Business/MCD/3300 / Re: Missed Calls on Main Display

« on: July 20, 2017, 09:00:31 AM »

Thanks for the info.

Is there any type of workaround for this other then going into the Call History manually?  Any option to program some type of button.

10

Mitel MiVoice Business/MCD/3300 / Re: Missed Calls on Main Display

« on: July 20, 2017, 08:53:57 AM »

5300 phone series.  Either a 5320 or 5340 are the two phone models we are using.

11

Mitel MiVoice Business/MCD/3300 / Missed Calls on Main Display

« on: July 20, 2017, 08:28:33 AM »

Since upgrading to 8.0 SP1 I have found that when someone calls and I miss the call it is no longer displayed on the home screen.  To see any missed calls I need to go into the menu and choose Call History, or I have MiCollab installed which will show me any missed calls. 

I did notice when the call comes in that it will show on the home screen, however once the call ends (or in this case the person may leave a message) it's gone from the home screen. 

I went into Settings and confirmed that Made, To my prime line, To my other lines, To any appearance and Display Call Info are all checked.

Am I missing an option to enable this feature?

Thank you for your assistance.

12

Mitel MiVoice Business/MCD/3300 / Re: Headset Button Not Functioning Properly

« on: July 17, 2017, 04:13:13 PM »

Appreciate the feedback everyone.  I will wait until the new SP to fix the issue.

13

Mitel MiVoice Business/MCD/3300 / Re: Headset Button Not Functioning Properly

« on: July 14, 2017, 02:52:10 PM »

Yes I have a few wired headsets here myself and they work great.  The wireless works too, but you just need to keep hitting the button to turn it on.

14

Mitel MiVoice Business/MCD/3300 / Re: Headset Button Not Functioning Properly

« on: July 14, 2017, 11:45:28 AM »

MiVoice was recently upgraded to Release Level 8.0 SP1.

15

Mitel MiVoice Business/MCD/3300 / Re: Headset Button Not Functioning Properly

« on: July 14, 2017, 10:52:09 AM »

No not using any type of headset lifter.  We hit the button manually to turn the headset button on/off.

Prior to the upgrade it just stayed on regardless, but since then it now requires you to press the button to turn it on.