Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 3300 ESM Too many active sessions

« on: October 21, 2025, 04:52:40 AM »

Kurt,
Where do you change the session time out?

Ralph

System Propreties -> system administration > system security Management -> User session inactivity period

2

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Console - Caller ID

« on: August 26, 2025, 05:28:57 AM »

CPN Substitution

3

Mitel MiVoice Business/MCD/3300 / Re: Adding Removing agents from agent skill group

« on: November 06, 2024, 05:31:16 AM »

system propreties -> system administration -> admin Policies :  add a new Policy with read/write access to the menus you need.
then go back to :
system propreties -> system administration -> User Authorization Profiles :

create a new user
tick : system admin
system admin policy name : choose the profile that u create.

now you can logging into the mivb with this user.

4

Mitel MiVoice Business/MCD/3300 / Re: After changing server-manager password in EX controller, E1T1card dose not show

« on: November 05, 2024, 10:50:49 AM »

check :

Hardware Module in the Mivb and also :

Trunks -> Entreprise Gateway -> Gateway trunk Descriptors

5

SIP On Mitel / Re: Turn OFF backlight on 6940 SIP?

« on: September 11, 2024, 11:21:15 AM »

Miscellaneous
Backlighting - Enabled

6

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk calls are disconnected on Mitel phone EXTs and Analog phone EXTs

« on: September 11, 2024, 11:15:42 AM »

do you have any pcap trace ?

7

Mitel MiVoice Business/MCD/3300 / Re: Can I change the displayed information on a 6905?

« on: September 11, 2024, 11:10:10 AM »

no , this is by design

8

Mitel MiVoice Business/MCD/3300 / Re: Caller-ID on transfers broken after upgrading to 10.1

« on: September 11, 2024, 10:15:49 AM »

if these are internal calls, set to Yes: Display Held Call ID on Transfer
if these are calls from outside, you should change this option for the COS of the Sip trunk

9

Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET

« on: January 18, 2024, 10:34:50 AM »

do u need another version ?

10

Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET

« on: January 18, 2024, 09:34:31 AM »

I forgot to mention that there are two types of firmware but with the same name. one for the 69xx and another for the 69xxW (wifi)

11

Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET

« on: January 18, 2024, 08:29:48 AM »

maybe the issue comes from the tftp server you are using.
try with tftp64
disables windows firewall.
otherwise prepare an anydesk access, I can take a look if you want.

12

Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET

« on: January 17, 2024, 02:22:57 PM »

Can you share screenshot of the error, also your tftp server?

13

Mitel MiVoice Business/MCD/3300 / Re: Flashing a 6940 back to MINET

« on: January 17, 2024, 11:42:38 AM »

you need to export the firmware from Ipbx and put into a tftp server on your computer .

14

Mitel MiVoice Business/MCD/3300 / Re: MiVM, Micollab, MBG version required for 69xxw IP phones?

« on: November 10, 2023, 01:10:46 PM »

no need to upgrade.

for version 69xxW you just need to install a small patch to inject the new firmware.

15

Mitel Software Applications / Re: Migration of MiCollab VM to a New VMware Cluster

« on: November 09, 2023, 03:34:11 PM »

If you keep the same micollab version you can migrate.
You need mitel software assurance (swa) only if you need to upgrade the micollab version or to rise a case with mitel support.