Messages

1

Mitel SX200, SX2000, and older SX platforms / Re: 200 - Incoming direct calls go to AA instead of extension mailbox

« on: July 26, 2017, 09:16:15 AM »

Check the trunks COS for Option 234 - Never a Forwardee and verify it's disabled.

In the phones COS, make sure Option 258 - Display Prime as Forwarder is enabled.



The trunks do not have an appearance as a CO Line anywhere do they? They just ring to the prime DN and no appearances anywhere else and no Private Line keys? If so, they will never forward.

This is correct, in form 14 their destination is jsut the extension number and it rings on the prime dn

2

Mitel SX200, SX2000, and older SX platforms / 200 - Incoming direct calls go to AA instead of extension mailbox

« on: July 25, 2017, 02:48:14 PM »

SX200 EL/ML with the internal card voicemail. Previously all CO lines were answered by an attendant console in days and autoattendant at nights. Changed a few of the CO lines to be direct to extensions(form 14). Call forward external and internal on these extensions are both set for 490(VM hunt group pilot, set using the blue superkey).
* On internal calls to the extension, NA calls go to the extensions mailbox as expected
* On external calls to the line to that extension, NA calls are being answered by the main auto attendant


Desired outcome is for outside calls to the CO line to an extension, NA calls should go to the extension mailbox, same as on an internal call
Seems like some COS option isn't passing what it needs to but I can't find what it should be

Thanks

3

MiVoice Office 250/Mitel 5000 / Re: Config for SIP trunks with MBG/MAS

« on: August 29, 2016, 04:22:48 PM »

Version 6 or newer on the 5000. In the Mitel I&M class there was a very brief section on setting up the SIP trunks to the fake lab gateway directly

I'm not finding much for the current software release that is aimed at a general level. What I see are docs for specific carriers, this is one that is the closest match for versions and network
https://www.g12com.com/wp-content/uploads/2016/02/15-4940-00398-G12-SIP-Trunking-on-MiVO-250.pdf

4

MiVoice Office 250/Mitel 5000 / Config for SIP trunks with MBG/MAS

« on: August 29, 2016, 10:18:41 AM »

Is there a cookbook config example for setting up SIP trunks on a 5000HX, using a mitel Linux device MBG/MAS server? We're very familiar with the 3300 and MBG for sip trunks and are using our typical Coredial provider, but are fairly new into the world of the 5000. We've got 2 or 3 systems coming up in the next month or so that we are taking over from Frontier, and adding in SIP trunks

From what Ive seen in the programming and feature doc, theres not a lot to it on the 5000 side
1. System/Devices and Feature codes/Trunks - create some trunks, 95001-95020 for 20 channels
2. SYstem/Devices and Feature codes/CO Trunk Groups - create a group, 95000
3. previously had a PRI, so changing the new trunk group to be same as the old, for ring-in and such, Call Routing Table
4. SYstem/Trunk-Related/SIP Gateways - add the new sip trunks, change IP address to the MBG
5. Changing of various options to use new 95000 trunk group instead of the old PRI

It seems like there should be more in step 4, I know in the 3300 you need the user name and password and some other details