Messages

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MiVoice Office 250/Mitel 5000 / Re: mitel 5000 music on hold issue

« on: August 26, 2016, 11:14:53 AM »

Just in case anyone stumbles across this, I was able to find a solution that worked for us. Thanks to Tech Electronics for the assist.

So I basically had to create a second MoH profile that was all set to tick tone and silence for Audio on Hold for Transfer Announcement and apply that to all of the lines that I didn't want our hold music on. Then, setup the main MoH profile with hold transfer announcement set to use next device. I then had to go through all of our Hot Desk profiles (or phones) and change the hold music setting to the file based MoH we wanted. That way, all incoming calls skip over the initial blurt of sound and then the MoH profile overrides the hold music setting on the phones so it doesn't play when we don't want it to.

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MiVoice Office 250/Mitel 5000 / Re: mitel 5000 music on hold issue

« on: August 08, 2016, 05:19:42 AM »

Thank you for the reply Tech Electronics. I think your breakdown of the process is helpful but I think its just confirming that I can't have it configured how I want. It is your scenario 1 that I am trying to configure this for. If I set the Audio On Hold for Transfer Announcement to be our file-based hold music on the MoH profile in the call routing table, then scenario 1 works perfectly except for the original problem of the caller hearing a half second blurt of the hold music at the start of their call (I assume while it is being transferred to or from the STAR involved).

Apparently, the only way to get rid of the blurt of sound is to set the Audio On Hold for Transfer Announcement to be silence. That removes the blurt but then obviously disables the MoH for later transfers (Operator transferring to Jane Smith will be silent on hold). I need to be able to block the initial blurt, but maintain the MoH for transfers further down the line.

As I understand it, any setting in the MoH profile will override everything further down the chain. That really doesn't help as even if there was a way of individually configuring the inbound route (settings on the STAR or Hunt Group for example) I don't want to have to configure all of this individually for all of our inbound lines.

To make matters even more annoying, we don't want this configuration on every single inbound line, so I can't really use any settings that work globally. Although I guess I could use MoH profiles on those to override.

I hope that explains the problem a little better, and I really hope there is a solution for this. Thanks.

3

MiVoice Office 250/Mitel 5000 / Re: mitel 5000 music on hold issue

« on: August 05, 2016, 10:37:03 AM »

So I have the same issue as OP. I'm using MoH profiles so I can set different settings for each number in my call routing table. If I set Audio on Hold for Transfer Announcement to Silence as suggested above, it does remove the initial blurt of sound but then it also prevents the hold music from being played when a call comes in and is then transferred. There is just silence, which makes perfect sense since that's what its been changed to.

Surely this is a fairly standard setup, how can this not have a solution?