Messages

1

MiVoice Office 250/Mitel 5000 / Re: Busy tone voicemails

« on: July 28, 2016, 03:13:35 PM »

unfortunately, this is a medical clinic that only operates from 8-5.  this i have a total of 4 mitel 5000 installed and only 1 has this problem.  we have to have a night mode with a message to leave a vm. as a matter of fact we are changing this one system to offer the press 1 to leave a vm.

Consider not routing calls directly to VM, so many things can cause empty messages expecially with cells and SIP trunks nowadays.  I always answer at night with a message about being closed, then offer "Press 1 to leave a message".  Or even multiple mailbox choices.  A side benefit is that you could allow extension dialing during the announcement, either announced or not, so I can find you if I know you're working late.

2

MiVoice Office 250/Mitel 5000 / Busy tone voicemails

« on: July 28, 2016, 10:39:51 AM »

I have a mitel 5000 with about 17 phones and 6 incoming lines.   For sometime now, I have had "blank/empty" voicemail that are about 3-5 minutes long that are just busy signals.  They usually seem to only happen after hours when we have the phone system on night mode.  We have a button programmed with a night mode button that sends all afterhours calls to voicemail.