Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call Foward Problem

« on: July 07, 2016, 03:04:38 PM »

I'm trying to figure out what the initial extension is for and why it's different than the destination, but there's no phone associated, so they can't just set forwarding.  Is there a way to enable forwarding from a remote set, maybe?  I've inherited the phone system from the guy who inherited the phone system from the guy that helped set it up initially and a lot has been lost in translation, so sorry if this is easy stuff!

2

Mitel MiVoice Business/MCD/3300 / Call Foward Problem

« on: July 07, 2016, 12:35:06 PM »

We have a call flow set up for an extension that forwards to another extension.  If you call the destination extension directly, call forwarding on that set works fine for both internal and external calls.  If you call the initial extension that forwards to it, call forwarding isn't applied at all.  Is this the expected behavior because of the call flow, or can I make the forwarding work for both extensions?

Thank you!