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Mitel Jobs and Mitel Careers / Mitel Engineer needed - FT/Perm - Seattle, WA

« on: June 20, 2016, 02:38:33 PM »

   
Prime team Partners is seeking a Telecom Voice Engineer with Mitel experience to design, implement and service manage our clients VoIP solutions. This individual must be a highly effective communicator (both verbal and written) and possess excellent analysis, customer management, and vendor relations skills. send resume to jane@primeteampartners.com

Telecom Voice Engineer Essential Functions and Job Duties:

• Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software
  VoIP and traditional telecommunications systems design and implementation at client locations
  Design, implementation, and maintenance of IP telephony servers, switches, routers, and gateways
  Work with telecommunications carriers for ordering, installation, and troubleshooting of voice and data circuits
  Resolve system alerts and notifications from the remote monitoring and management system through service tickets
  Implement and support disaster recovery solutions as it relates to hosted voice applications
  System documentation to include system reviews and recommendations
  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Telecom Voice Engineer Requirements

• In depth knowledge and expertise in VoIP protocols
  Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis
  Understanding of networks including cable modems, DSL, and wireless
  Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  Diagnosis skills of technical issues
  Ability to multi-task and adapt to changes quickly
  Technical awareness: ability to match resources to technical issues appropriately
  Service awareness of all organization’s key IT services for which support is being provided
  Understanding of support tools, techniques, and how technology is used to provide IT services
  Typing skills to ensure quick and accurate entry of service request details
  Self-motivated with the ability to work in a fast moving environment
  Mitel certification highly desirable

Send inquiries and resume to jane@primeteampartners.com

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws.