Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 voicemail ext.

« on: August 31, 2017, 04:33:25 PM »

Wow, summer vacations sure have a way of making you forget what you were working on at the beginning of summer!

I haven't heard about Call Coverage previously, and if it can work for us, it sounds like it might solve a lot of issues with our current system.

I'll give an example of what we're trying to do to hopefully ensure everything is clear.  We create phone extensions for all of our staff, regardless of whether they have phones or not, so they can take "phone calls" directly to voicemail (which is then usually emailed to them).  We list the users in our phone directory (internally) and dialling any of our 80000-series numbers (i.e.85095) will go directly to voicemail.

Can we do this sort of thing with Call Coverage, without the physical limitations of the extensions we've been creating?

Thanks in advance!

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 voicemail ext.

« on: June 21, 2016, 11:56:56 AM »

Hi folks,

Going with a bit of a longshot here (old, semi-dead topic) but this is precisely the issue I'd like to address.  Are there any other ways to create "phantom extensions" for the purpose of voicemail?  We have about 6000 voicemail extensions we manage centrally, and using the PKM/button method only allows for 1875 extensions per controller (and that is if we don't use any other broadcast/button extensions).  Our directory allows for up to 50000 entries, so is there any way to get around these limitations?

I know there's a limit to the number of Hunt Groups you can create on a controller, as well, something like around 170 or so (found out by trial and error).  Clearly this method is not an option either.  At this rate, we'd need four controllers just to handle our voicemail extensions.  Any thoughts, ideas?